Customer Service General Manager

TIVOLI A. SIDOINE

*** ****** ****** ****** ** ***12. Tel: 862-***-**** E-mail: *************@*****.***

PROFESSIONAL

PROFILE

Strong strategic vision with a global perspective. Proven ability to fulfill task performance, detail oriented with strong ability to influence others. Excellent written and verbal communication, organizational and analytical skills. Expertise in time with proven results in a fast paced environment as well as a team player.

WORK EXPERIENCE

Qdoba Mexican Eat ( Corporate )

General Manager

Supervises the day-to-day activities of managers and other non management associates.

Assigns work responsibilities, prepares schedules, and ensures that all shifts are covered Prepares daily orders.

Ensures units are stocked with appropriate levels of product and coaches Shift. Supervisors, Team Leaders on order procedures Conducts and coordinates on-the-job training for associates.

Ensure All shifts are cover.

Ensures all associates receive basic skills training to perform their jobs Resolves most questions and problems and refers only the most complex issues to higher levels. Provides recommendations for hiring, firing, advancement, promotion or any other status change of associates within the store.

Ensure all Team Members follow the Recipes and follow NSF procedures at all the time.

Ensure Great Customer Service at all the time.

Ensure the works environment are Safety

Midfield Concession

General Manager ( Qdoba )

Supervises the day-to-day activities of managers and other non management associates.

Assigns work responsibilities, prepares schedules, and ensures that all shifts are covered Prepares daily orders.

Ensures units are stocked with appropriate levels of product and coaches Shift. Supervisors, Team Leaders on order procedures conducts and coordinates on-the-job training for associates.

Ensure all Team Members follow the Recipes and follow NSF procedures at all the time.

Ensure Great Customer Service at all the time.

Ensure the works environment are Safety

Right schedule for business need,

Reduce turnover

Increase sale

Since May 4th 2022 to now I am the General Manager of Healthy Group in EWR Newark Airport A & B

Terminal A

-Jumba Juice Terninal A Food Court

-Market Fresh A2 Inside the Gate

-Market Fresh Express A3 inside the Gate

-Market Express A16

Terminal B

Jersey Reserve Coffee Main Store ( International arrival )

-Market Express Gate B63 – 68 Inside the Gate

-Voyage Gate B10 – B19. Inside the Gate.

Newark NJ

Florham Park NJ

Watchung NJ

Since 1/3/2016 to 6/16/2019

EWR, Newark Airport

Terminal A, NJ

03/8/2013 – 12/20/2015& 7/29/19 to 3/20/22

EDUCATION

COLLEGE PIGEON

HIGH SCHOOL DIPLOMA

H. E.C (Haute Etude Commercial)

Technology

09/1994-07/1997

09/1998-7/2002

Professional Organizations

Professional Development Committee (Leadership For Young Man)

Active member of the Black Professional Group (BPG Member Council)

A member of The Chartered Institute of Marketing Paris, France

Active member of the Students Representative Council (College)

Active member of college Soccer team.

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