Branch service representative

BRINDER BAILEY

Marietta, GA *****

678-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

SKILLS

Data Security and Validation

Customer Accounts Management

Transaction Error Identification

Sorting and Filing

WORK HISTORY

03/2018 to Current Universal Associate II

Associated Credit Union – Marietta, GA

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details. Responded proactively and positively to rapid change. 04/2015 to 03/2018 Loan Processor

Associated Credit Union – Marietta, GA

Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.

Prepared documents for underwriting by verifying client income, credit reports and other information.

Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.

Processed loans within various departments to achieve timely, accurate and fair proceedings.

02/2011 to 04/2015 Branch Service Representative

Associated Credit Union – Marietta, GA

Managed branch vault and cash supply to keep appropriate level of currency on hand.

Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions. Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.

Processed customers' deposits, transfers and cash withdrawals. EDUCATION

06/1980 High School Diploma

Beaufort High School - South Carolina

WORKING OUT AT THE GYM

Work out includes aerobics, weights, running and sauna.

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