Asia Betton

Syracuse, NY *****

adtd7c@r.postjobfree.com

+1-315-***-****

Customer Service

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Suburban Propane

Present

Assisting customers with any questions or concerns pertaining to billing, payment, dispatching, sales, scheduling a technician

Pharmacy Technician

Walgreens - Syracuse, NY

October 2021 to February 2022

Entering prescriptions, cashing customers out, administering Covid test, scanning in Covid appointments for vaccines, filling prescriptions, out dates,

Customer Relations Specialist

Wipro - Syracuse, NY

2021 to April 2021

Assisting customers with equipment to transmit information from pacemaker and defibrillators to doctors and clinics

Appointment Scheduler

Upstate Medical University

February 2019 to October 2019

Responsible for using EPIC to check patients in and out appointments, schedule/reschedule appointments, order prescription refills, communication with pharmacy to confirm meds Customer Relations Specialist

EmblemHealth - Syracuse, NY

January 2018 to May 2018

Assisting members, providers and any authorized person with any insurance claims, procedure codes, coordination of benefits, sending claims to be re adjusted. Confirming prior authorizations for appointments

CNA - Certified Nursing Assistant

Van Duyn Center for Rehabilitation & Nursing - Syracuse, NY November 2017 to May 2018

Performing care and ADLs with residents . documenting the care completed Call Center Representative

Sutherland global - Syracuse, NY

2017 to November 2017

I assist three customers at a time with concerns such as order status, billing/payment,account information, recommending merchandise, return/exchanges . customer relations

carrier (kelly services) - Syracuse, NY

March 2016 to August 2016

Customer service position. front line, answering up to 100 calls a day, providing minor technical support, upselling, updating accounts, notating accounts, referring to internal party. quoting warranty information proving information assisting customer with self help online. Appointment Scheduler

Upstate Medical University - Syracuse, NY

Assistance with setting and cancellations of appointments. Sending appointment literature via mail and email. Using epic medical record software

Education

Onondaga Community College

2008 to 2010

diploma

Nottingham High School - Syracuse, NY

2004 to 2008

Skills

• CNA

• Cna Certified

• CSR

• Call Center

• Customer Care

• Customer Service

• Customer Support

• Epic

• Medical Scheduling

• Market Research

• Insurance Verification

• Typing

• Word processing

• Cold calling

• HIPAA

• Medical office experience

• ADLs

• Upselling

• Medical Records

• Pharmacy Technician Experience

Certifications and Licenses

CNA

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