Customer Service Center Representative
Resume:
Asia Betton
Syracuse, NY *****
************@*****.***
Customer Service
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Suburban Propane
Present
Assisting customers with any questions or concerns pertaining to billing, payment, dispatching, sales, scheduling a technician
Pharmacy Technician
Walgreens - Syracuse, NY
October 2021 to February 2022
Entering prescriptions, cashing customers out, administering Covid test, scanning in Covid appointments for vaccines, filling prescriptions, out dates,
Customer Relations Specialist
Wipro - Syracuse, NY
2021 to April 2021
Assisting customers with equipment to transmit information from pacemaker and defibrillators to doctors and clinics
Appointment Scheduler
Upstate Medical University
February 2019 to October 2019
Responsible for using EPIC to check patients in and out appointments, schedule/reschedule appointments, order prescription refills, communication with pharmacy to confirm meds Customer Relations Specialist
EmblemHealth - Syracuse, NY
January 2018 to May 2018
Assisting members, providers and any authorized person with any insurance claims, procedure codes, coordination of benefits, sending claims to be re adjusted. Confirming prior authorizations for appointments
CNA - Certified Nursing Assistant
Van Duyn Center for Rehabilitation & Nursing - Syracuse, NY November 2017 to May 2018
Performing care and ADLs with residents . documenting the care completed Call Center Representative
Sutherland global - Syracuse, NY
2017 to November 2017
I assist three customers at a time with concerns such as order status, billing/payment,account information, recommending merchandise, return/exchanges . customer relations
carrier (kelly services) - Syracuse, NY
March 2016 to August 2016
Customer service position. front line, answering up to 100 calls a day, providing minor technical support, upselling, updating accounts, notating accounts, referring to internal party. quoting warranty information proving information assisting customer with self help online. Appointment Scheduler
Upstate Medical University - Syracuse, NY
Assistance with setting and cancellations of appointments. Sending appointment literature via mail and email. Using epic medical record software
Education
Onondaga Community College
2008 to 2010
diploma
Nottingham High School - Syracuse, NY
2004 to 2008
Skills
• CNA
• Cna Certified
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Epic
• Medical Scheduling
• Market Research
• Insurance Verification
• Typing
• Word processing
• Cold calling
• HIPAA
• Medical office experience
• ADLs
• Upselling
• Medical Records
• Pharmacy Technician Experience
Certifications and Licenses
CNA
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