Service Representative Office Assistant
Resume:
Tina Oswald
Fleetwood, PA *****
adtd4v@r.postjobfree.com
WORK EXPERIENCE
THE LOOMIS COMPANY, Wyomissing, PA
Customer Service Representative, (Bright Healthcare), March 2019 to present
Answer phones
Send Faxes
Send Emails
Train New Customer Service Reps (when they come on the floor)
Provide benefits, claim status, appeal status, authorizations status, take premium pmts PROGRESSIVE VISION INSTITUTE/SURGERY CENTER, Allentown, PA Secretary/Receptionist, January 2016 – January 2019
Type and write chart and name labels
Print face sheets and insurance cards
Call PCP’s and Specialists office for clearances and any other medical records needed for the day of surgery
Scan all medical documents in the computer and then upload the documents into the patients charts
Maintain the fax folder for all faxes that come into the surgery center
Maintain several flow sheets for surgical charts, case loads, ect.
Maintain satisfaction surveys, case cancellations, and tissue logs
Changing post-op appointments after surgery if needed
My above job responsibilities involved maintaining two surgery centers LEHIGH VALLEY EYE CENTER, Allentown, PA
Medical Receptionist, April 2006 – December 2015
Answering phones, checking in/out patients, scheduling patients
Verifying deductibles on navinet
Verifying insurances and referrals on navinet
HANDS ON PHYSICAL THERAPY, Wyomissing, PA
Receptionist, January 2006 – April 2006
Answering phones, checking in/out patients, scheduling patients
Posting charges and preparing medical claim forms
Posting all payments
DR. MOSS/DR. PALMISANO OFFICE, Mertztown, PA
Office Manager, January 2000 – December 2005
Answer phones, check in/out patients, schedule patients, entered specialist referrals
Authorized MRI, CT, nuclear test, and medications
Prepared medical claim forms, posted all charges and payments
Medical transcription
KUTZTOWN MANOR, INC., Kutztown, PA
Receptionist/Director Medical Records, July 1995 – January 2008
Answered phones, greeted visitors
Typed all documents/letters for all department heads
Made sure charts were in proper order for state inspection
Made sure all documents were signed by doctors and modalities
Completed and submitted all Medical Assistance applications and documentation ALLEN ORGAN CO., Macungie, PA
Laborer, November 1988 – July 1995
ADIDIAS, Kutztown, PA
Laborer, July 1987 – November 1988
EDUCATION
Kutztown Area High School, Kutztown, PA
High School Diploma, June 1987
North American Correspondence School, Scranton, PA October 1992 – February 1995
Diploma – Medical/Dental Office Assistant
Thompson Education Direct, Scranton, PA
November 2001 – April 2004
Diploma – Medical Insurance Clerk
ADDITIONAL SKILLS
Very dependable and reliable
Received numerous perfect attendance bonuses
Always willing to learn new things
Able to work in a group setting or independently
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