Customer Service Member Services
Resume:
ST. Petersburg, FL *****
******@*****.***
KELLY A MASTERSON, LPN
OBJECTIVE
To become part of a health care team by applying my nursing knowledge and skills to assist patients effectively.
SKILLS & ABILITIES
Exceptional ability to observe, examine, identify problem and take precautionary measures to take care of patient/client
Patient care and safety
Excellent organizational skills
Strong customer relation skills
Computer proficiency: Word, Excel, PowerPoint, Outlook
Methasoft, Avatar, Omnicell
EXPERIENCE
Maxim Healthcare Staffing
Oregon State Hospital -Junction City campus
01/2022 – present
Psych nurse
Bay Area Treatment Center
2/2021 – 12/2021
Dosing and intake nurse
Freedom Square – Seminole
10/2019 – 2/2021
Wellness nurse
BAY AREA TREATMENT CENTER
10/2015 – 10/2019
Dosing and intake nurse.
REGAL PALMS
5/2015 – 10/2015
Floor nurse.
MEMBER SERVICES, YMCA
7/2014 – 5/2015
4:30am opening procedures and run appropriate reports. Operate, update and review Daxco database. Perform monetary and credit transactions to process initial payment for membership and other services. Resolve member concerns and complaints. Provide customer service at the Welcome Center.
HOMEMAKER
2/2004 - 7/2014
Child rearing & household duties.
WAYS COMPANION COORDINATOR/CNA, FREEDOM SQUARE SEMINOLE NSG PAVILLION
5/2000 - 2/2004
Handled all intake of new clients. Scheduling of the WAYS Department with evening and weekend scheduling for the Home Health Department. AR/AP Payroll. Ensured quality and quantity control by recording and tracking the reported research. Handled all inquiries and answered phones.
CNA - Assisted residents with ADLs to include meals, bathing, dressing and grooming. Transferring using assistive devices. Assessed vitals and I&O, and properly recorded.
CNA, CARRINGTON PLACE
3/1999 - 5/2000
Assisted residents with ADLs to include meals, bathing, dressing and grooming, and transferring using assistive devices. Assessed vitals and I&O and properly recorded.
EDUCATION
GALEN COLLEGE OF NURSING
Pursuing Associate in Science with Degree in Nursing – RN
JERSEY COLLEGE FORMERLY CENTER FOR ALLIED HEALTH & NURSING
Practical nursing program 12/2012
LICENSE
PN 5220292 4/11/2015
CPR certified
REFERENCES
Upon request
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