Service Representative Customer
Resume:
Jorge Schmidt III
Keystone Heights Florida 32656
**.********.*****.**@*****.***
Objective
In search of a position in Customer Service where my skills will help customer, company and self.
Arrow Pest Control Licensed & Registered Technician
I am a registered and certified technician with Indiana State clearance to manage and administer chemicals for the prevention of nuisance and destructive pests. Duties include scheduling appointments, collecting payments for services, resolving issues and scheduling follow-up appointments.
Lincoln Financial Group Customer Service Representative
Remarkably busy inbound call center, responding to over 100 calls a day on average. Lincoln clients and customers call in to the center for help with their 401K, 403B and 457 retirement accounts. This assistance includes but is not limited to moving monies, sometimes in excess of millions of dollars, from one fund to another, withdrawing funds, advising of tax properties associated with deposits and withdrawals, first call resolution, HIPAA, extreme security of accounts, etc., working expeditiously but accurately to achieve financial transactions inside the period that the stock market operates to assure a timely transaction for that day at the clients request.
Arrow Pest Control Licensed & Registered Technician
I am a registered and certified technician with Indiana State clearance to manage and administer chemicals for the prevention of nuisance and destructive pests. Duties include scheduling appointments, collecting payments for services, resolving issues and scheduling follow-up appointments.
ING (Voya) Customer Service Representative
Serving the currently employed and retired/separated participants of the Alcatel-Lucent Retirement System. Through in-bound call volume, I help the participants with the commencement of their retirement/pension. Calculation of benefits, help in the preparation of pension contracts, strict HIPAA compliance and security protocols to ensure privacy over the account. Use of proprietary systems to multitask and adhere to strict scripting. Working knowledge of qualified savings plans, IRA’s and special tax notices. Function as liaison between participant and our processing team in figuring out that all criteria that is necessary for processing reaches the processor for a seamless transition to pension and retirement. Ensure participant satisfaction through survey and quality assurance via QA Inspection.
ING via Kelly Services Customer Service Representative
On temporary assignment serving the currently employed and retired/separated participants of the Alcatel-Lucent Retirement System. Through in-bound call volume, I help the participants with the commencement of their retirement/pension. Calculation of benefits, help in the preparation of pension contracts, strict HIPAA compliance and security protocols to ensure privacy over the account. Use of proprietary systems to multitask and adhere to strict scripting. Working knowledge of qualified savings plans, IRA’s and special tax notices. Function as liaison between participant and our processing team in figuring out that all criteria that is necessary for processing reaches the processor for a seamless transition to pension and retirement. Ensure participant satisfaction through survey and quality assurance via QA Inspection.
SBC Global via AT&T Customer Service Representative
As a DSL Technical Customer Service Representative, I aided the customer in keeping connection to the Digital Subscriber Line service through cabled modem by copper and wireless protocol. Through heavy in-bound call volume, diagnosed and repaired connectivity of high-speed internet using digital tools, remote control and high-end engineering. Working knowledge and tangible savvy of the technical aspect of the World Wide Web, servers, hypertext transfer protocols and the hardware that supports the signal from the home to the junctions and beyond. Use of proprietary equipment to multitask efficient resolution of connectivity problems. Quality Assurance maintenance.
ING via Kelly Services Customer Service Representative
On Temporary assignment to serve the employees of the Government sector of ING. Helped employees of state and local governments with keeping their Qualified Plan investments. Moved millions of dollars of funds daily at the dictate of the participant. Working knowledge of ING proprietary systems; duties included adherence to quality, scripted dialog, quality control to support precise accuracy when transitioning funds and ongoing training. Required of knowledge of each state and local governments rules in servicing the client and their accounts. Maintained accuracy with zero errors.
Aetna Insurance Claims Examiner
Examined, approved or denied medical and dental claims filed by the physician on behalf of the Aetna participant. Subject to strict accounting of claim approval and denial activity, kept the maximum pay authority due to accuracy. Efficient in medical terminology, coding and billing. Certified in HIPAA compliance. Use of proprietary programs to multitask the needs of the patient, physician and facility. Working knowledge of coverage types to include major medical, hospital, dental and other indemnity coverages and contracts and timeframes in which payments must be made for services provided. Short tenure attributed to my relocation from Indiana, in which this position was found, to my home in Florida.
Allstate Insurance Customer Service Representative
In this supplemental insurance market, I have a working knowledge of insurance contracts for plans specific to cancer, dental, accidental injury and critical illness policies. Helped the customer with the completion of forms for payment under contract, coding and billing requirements to make valid the customer’s claim for reimbursement. In a call center of 100 I was one of a few select to work directly with claims examiners in the interest of claim validity, fraud control and reimbursements. I was often chosen to work with dissatisfied and irate customers referencing denials, contract and coverage issues, required and missing documents, etc. The use of proprietary systems to multitask an efficient resolve, keep customer satisfaction and strict HIPAA compliance.
Education
•1988 Monmouth County Police Academy – County Parks Law Enforcement for Park Rangers
•1987 Monmouth County Fire College – Fire Science and Firefighting
•1985 Monmouth County Police Academy – Law Enforcement and Police Administration
•1984 Neptune Senior High School – Neptune New Jersey
References
•Delmer Mann – 517-***-****
•Michelle Humbarger – 260-***-****
•Johnnie Mann – 260-***-****
•Jerry Conn – 260-***-****
Civic Affiliations
Volunteer Firefighter and Medical First Responder Pleasant Lake Fire Department Steuben Township Fire District, Village of Pleasant Lake, County of Steuben ... Retired 2022 to relocate to Florida
Skills
•Uniformed Public Service and Community Interaction
•Proficient in Computers and Microsoft Office Products
•In-depth Customer Service experience in Health Care, Insurance, and Finance related fields
•Professional and Mature – Ability to speak to customers concerning their most personal concerns, with respect to finances and diagnoses.
•Experience in Health Insurance Portability and Accountability Act (HIPAA)
•Experience in mentoring others to exceed the goals of the company and the expectations of the client.
•Works well under pressure and under time restraints.
•Willing to work early and stay late to ensure all work is done fluidly and correctly.
•Experience with Aetna and Florida Blue Cross Blue Shield and Allstate
•First Call Resolution
Jorge Schmidt III
5730 CR 214
Keystone Heights Florida 32656
Good Day!
My name is Jorge (pronounced George) and I am relocated to Florida from Indiana, searching for an opportunity with my experience in the Customer Service and/or Pest Control Industry.
I have been in the business of Customer Service and Pest Control since the 1990’s in Jacksonville, Florida, and have stayed in the business of Pest Control and Customer Service.
My wife Catherine and I moved from Florida to Indiana, to care for my father-in-law who was in poor health. In the latter part of our residency, we relocated him from Michigan to our home, where he passed away in December of 2021.
It was always our intention to move back to Florida when our family business was finished and we’ve done so just a month and a half ago.
We are having a home built in Keystone Heights at the aforementioned address and look forward to retiring here.
Personally, I am married to my best friend Catherine of 20 years, our children are older with families of their own and we enjoy our grandchildren. In Indiana I was also a volunteer Firefighter. I am also a professional musician (drummer) and typically play both Christian Contemporary and Classic Rock genres.
I am ready to participate in your hiring process now and can start immediately. I am available Monday through Friday 7AM to end of work day and Saturday 7AM to 2PM most times.
Thank you,
Jorge Schmidt III
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