Assistant Manager Customer Service

PROFILE

**+ years of providing excellent customer service. 5 years of landscaping

experience. Being a team player, multi-tasker, motivated, & display leadership skills are some of my strengths. I am a quick learner and adapt quickly. Good communication, basic computer skills, ability to learn new technology, ability to learn new procedures. I am aiming to use my experience to explore new career opportunities.

EXPERIENCE

Tommy D’s - Westfield, MA-2008-2012

I check identification at the door I made sure no minors came in. I also broke up fights protected staff and other customers of the bar I also helped clean up at closing. I made sure customers did not get to intoxicated and shut off the people who did. I also would do a little bar tending when we were short staffed or some one called out.

Jiffy Lube — Westfield, MA - 2004 - 2006

Worked as a technician assisting with oil changes and state inspections. Servicing vehicles, changing oil and filters, adding fluids, checking tire pressure, washing windows and vacuuming floorboards, as well as other duties within the shop.

Dunkin Donuts - Tewksbury, MA - 2016-2017

Skilled in operating registers, handling many transactions daily, efficient in handling money, provides excellent hospitality, work well under pressure, efficient in promoting new products / promotions, making sure all machines

& equipment are thoroughly cleaned, ensure the store is properly closed at night shift, stocking & keeping stations cleaned, food prep, fulfill mobile orders, prepare sandwiches & other breakfast items, strong organizational skills, perform daily cleaning tasks, follow food & safety state guidelines Pressed Cafe - Burlington, MA — 2017 - 2018

Greet customers as they enter, provide customers with menus, answer customer’s questions regarding food & drink menu / recommendations, food prep, follow food & safety state guidelines, stock drink coolers, stock chips display, break down & recycle boxes, “bus” or clean dining tables, empty trash, call out to-go orders to customers, deliver orders to customer’s table, maintain clean fountain drink station, perform daily cleaning tasks DaSilva Landscaping — 2018 - 2018

Maintain gardens & lawns, including mowing, trimming, pruning, raking, and weeding. Water plants & lawns, add fertilizer when needed, install outdoor lighting, snow removal, ice removal, salting of driveways / sidewalks / walkways / parking lots, commercial landscaping, build stone pathways, patios and ledges

Mario’s Property Management - Brighton, MA - 2018-2021 978-***-****

**************@*****.***

58 Decarolis Dr

Tewksbury, MA 01876

Maintain gardens & lawns, including mowing, trimming, pruning, raking, and weeding. Water plants & lawns, add fertilizer when needed, install outdoor lighting, snow removal, ice removal, salting of driveways / sidewalks / walkways / parking lots, commercial landscaping, build stone pathways, patios and ledges, 3 year experience of driving with trailer, 3 year experience working with landscaping tools

Dunkin Donuts - Tewksbury, MA - 2021 - PRESENT

Ability to perform assistant manager duties: maintain team workmanship on the floor, maintain accountability for self & coworkers, and provide training to new employees. Skilled in operating registers, handling many transactions daily, efficient in handling money, provides excellent hospitality, work well under pressure, efficient in promoting new products / promotions, making sure all machines & equipment are thoroughly cleaned, ensure the store is properly closed at night shift, stocking & keeping stations cleaned, food prep, fulfill mobile orders, prepare sandwiches & other breakfast items, strong organizational skills, perform daily cleaning tasks, follow food & safety state guidelines, manage store orders, complete bank deposits and change exchange, counting drawers, printing POS shift reports, manage employee scheduling, conduct interviews with prospective employees, and complete inventory reports. SafeServ certified since September 2022. EDUCATION

High School Diploma

REFERENCES

JENNIFER CHERUBINO - FORMER SUPERVISOR- 978-***-**** PAULO LIMA - FORMER COWORKER - 978-***-****

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