Customer Service Data Entry
Resume:
C E L I A J A C K S O N
***********@**.*****.***
Plantation, Fl 33317
PROFESSIONAL SUMMARY
Hardworking and reliable Coder and Biller in training, focusing on going above and beyond to support team and serve customers. I am learning to code and bill and offering top-notch excellent abilities. Motivated to continue to learn and grow as Coder or a Biller professionally. Hands-on leader with solid background directing preparation and service of ready to eat food. Smoothly oversees, trains and motivates team members to continuously improve performance and always keep customer's needs first. Energetic manager with good problem-solving abilities and decisive approach.
SKILLS
Learning how to code and bill Physician
offices and Hospitals.
Use 3M
EHRGo Data Entry
Insurance Biller HIPAA Compliance
ICD-10 requirements Procedure coding\Maintain patient confidentiality
Customer service Hiring and training
Inventory management Profit and loss
Employee supervision Food safety
Coordinate schedules Organize supplies
Train employees Medical coding and abstracting
Error reporting Review records
Invoice processing
EXPERIENCE
Deli Manager, Publix Supermarkets Inc., Sep 2009 Jun 2022, Lakeland, Fl Managed daily operations in deli and supervised staff to improve sales performance. Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items.
Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
Supervised cooking, serving and packaging deli items, as well as deli counter takeout activities. Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products and store operations. Reduced waste with FIFO inventory practices and consistent monitoring. Reduced risk of food-borne illness with strong attention to safe food-handling techniques. Assistant Manager, Off Broadway Shoes, Jan 2008 Aug 2009, Sunrise, Fl Reviewed incoming orders for mistakes to maintain accurate inventory levels. Maintained good working relationship with co-workers and management. Assisted team members and managers with tasks to maintain productivity and meet project milestones.
CJ
Nov 2022
Jun 1994
Addressed concerns quickly to avoid lasting issues. Completed all assigned tasks prior to shift end.
Kept work area organized and clutter-free.
Receptionist, Trend Distributors, Jan 2000 Aug 2001, Fort Lauderdale, Fl Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.
Greeted guests promptly and consistently set professional tone with friendly assistance. Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
Accepted incoming mail and packages and routed to appropriate staff. Assistant Deli Manager, Publix Supermarket Inc., Nov 1993 Jan 1999, Lakeland, Fl Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items.
Operated and maintained food preparation machines and equipment. Managed daily operations in deli and supervised staff to improve sales performance. Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations. Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
Scheduled department staff strategically to maintain proper coverage based on business volume.
Directed safe preparation and delivery of meals in fast-paced environment. Coached team members in customer service, food preparation, and sales techniques. Kept operations in line with local and state health codes. EDUCATION
Certificate in Coding & Billing, Medical
Devry University Orlando, Fl
March 2021- Basic Medical Terminology-A.
May 2021- Reading & Writing-A.
July 2021- Human Anatomy & Physiology-A.
September 2021- Pathophatmocology-A.
November 2021- Intro to Health Services & Information Systems-A. January 2022- Health Information Processes with Labs-B. March 2022- Coding 1:ICD-10- B.
May 2022- Coding II: ICD-10- B.
JULY 2022-Current Procedure Terminology Coding with Lab- A Health Insurance and Reimbursement- A.
September 2022- Coding Practicum and Review- currently in session. GPA 3.69.
As of 10-2022, I'm continuing my education and earning my Associate Degree in Health and Science
( Health Information Technology AHIT).
High School Diploma
Hallandale Adult Community Cebter Hallandale Beach, Fl LANGUAGES
Spanish, Conversational
AFFILIATIONS
Member, American Health Information Management Association, 2022
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