Front Desk Customer Service

Veva Hernandez

Flower Mound, TX

*****************@*****.*** 469-***-****

linkedin.com/in/veva-hernandez-2407a4140

Experience

Front Desk Receptionist

The Hair Company

Sep 2017 - Apr 2021 (3 years 8 months)

Answered phones. Handled client inquiries and set up appointments for individual stylists. Maintained salons waiting area.

Office Manager

Business Machines International

Mar 1996 - Mar 2020 (24 years 1 month)

Answered incoming calls. Handled customer inquiries and service requests. Placed orders for supply items and parts for service repairs.

Led Customer Service Initiatives

Managed New Business inquiries and leads

Upsold Current Customers on additional services offered Scheduled Service calls.

Handled accounts payable and receivable

Knowledgeable in QuickBooks Desktop

Education

Willowbrook High School

High School Diploma, Required

1972 - 1976

Skills

Microsoft Office • Microsoft Outlook • QuickBooks • Professional Phone Skills • Multi-line Phone Veva Hernandez - page 1

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