Customer Service Store Manager

RODERICK JOHNSON

**** ***** ********** **. ******* Ga. 30101 C: 678-***-**** *********@*******.**.*** Store Manager who consistently meets and exceeds sales targets. Reliable team player, strong communicator and leader.

Expert retail sales professional offering 8 years of experience in retail customer service and retail management.

Focused on exceeding sales goals.

Accomplished Assistant Store Manager with 3 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Store Manager, 11/2019 to 10/2022

Autozone – Acworth, Ga

• Lead my District in sales by meeting monthly and yearly sales goal

• Hired and trained new autozoners

• Ability to review and analyze business reports, such as profit and loss statement (P&L)

• Hold others accountable, inspect work quality and give feedback in a way that is inspiring.

• Weekly scheduling process.

Assistant Store Manager, 08/2014 to11/ 2019

Autozone – Canton, Georgia

Manage DIY services including battery installation, testing, wiper installs, etc. Ensure high standards of customer service including prompt handling of any complaints for product and operational standards.

2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment.

Cashier, 06/2012 to 01/2014

Sams Club – Tuscaloosa, Alabama

Alerted customers to upcoming sales events and promotions. P ROFESSIONAL S UMMARY

W ORK H ISTORY

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Determined customer needs by asking relevant questions and listening actively to the responses. Bachelor of Science: Psychology, Current

University of Alabama - Tuscaloosa, Alabama

Coursework includes: Speech and Communication, Sociology and Psychology 3.4 GPA

Minor in Biology

E DUCATION

Problem Solving

Time Management

Adaptability

Customer-oriented

Written and Verbal Communication

Leadership

S KILLS

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