Data Entry Customer Service
Resume:
Tammi McAlister
**** * ******* ** ******* Falls, TX
*****.***@*****.***
Veteran Pharmacy Technician with
experience in hospital, retail, and
pharmaceutical compounding.
Proactively identifies opportunities to
more efficiently assist pharmacists
and customers while communicating
with health care providers.
Experience
Boyd Medicine Store (August 2019-Present)
Answered incoming calls and addressed questions from customers and healthcare providers. Developed and
maintained Non-Sterile Compounding services for HRT, Pain, Weight Management, Veterinary and Specialty Compounding. Grapevine Drug Rx (January 2009-August 2019)
Lead pharmacy technician in a high-volume independent pharmacy. Coordinated schedules, track employee
attendance and resolve issues for five technicians. Communicated with insurance companies to include
Medicare/Medicaid for prior authorizations, and patient’s eligibility. Provide prompt, courteous customer service. Assisted in preparing compounded medication.
Baylor Medical Center at Grapevine
(August 2008-December 2013)
Answer and screened calls for the staff pharmacists in a friendly and efficient manner. Restocking controls and other medication in Omni Cells. Prepared sterile products, chemotherapy, and TPN/PPN IV solutions.
Skills
• Data entry
• Motivated self-starter
• Insurance billing expert
• Strong decision-making ability
• Resolving customer complaints
• Committed to quality assurance
• Compounding certified
• Immunization certified
Education
US Air Force (1997-2005)
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