Deena DeVore
*********@***.***
Columbia, SC
SUMMARY OF QUALIFICATIONS
IT Specialist/Mainframe Programmer Analyst/Web Developer/Content Developer/Web Developer and Graphic Artist with over 20 years’ experience in planning and analysis, developing and implementing information processing solutions and facilitating corporate growth in the insurance industry; with the ability to merge with cross-functional teams with diverse technical backgrounds. Well-rounded problem solving and negotiating skills. Have experience in infra-structure management and software development. Microsoft and Adobe proficient and diversified experience in front-end, back-end, and client server areas.
EDUCATION
Bachelor of Science Degree in Web Devsign & Graphic Arts Independence University Ogden, UT
Associate of Science Degree in Information Technology (Computer Programming), Midlands Technical College, Columbia, SC
TECHNICAL QUALIFICATIONS
Languages: Assembler, Author, C and C++, C#, CICS, COBOL, CSS, JCL, DB2, Easytrieve, JavaScript, HTML, Micro Focus COBOL, PeopleSoft, PHP, Power Builder, Product Studio, SQL, Visual Basic, Waapdsut, XHTML, XML
Programs and Applications: Program Logic and design, Microcomputer Applications, Data Communications, System Procedures, DOS, Microcomputer Hardware Technology, LAN/ Networking, Email and Ethernet Technology, GIT Hub, FTP, HTTP, JIRA, TCP/IP, TFS, Toolkit, TSO/ISPF, APS, IDCAMS, CA-7, VSAM, Structured Programming, Flow Charting, Research and Oral Presentation, Desktop Applications and tools, Creative Cloud Suite (Dreamweaver, Illustrator, Paint Shop, InDesign, Flash), Net Beans, PHP, Microsoft Suite, MQ Series, Endeavor, SDLC
EMPLOYMENT
Duck Creek Technologies, Columbia, SC 04/2012 – 06/2018
DoveTail Insurance Company
Sr. Systems Web/Content Developer
Designed and created new applications or modify existing applications using various languages (C#, CSS, JQuery, JavaScript, HTML, Product Studio, SQL, XHTML, XML)
Identify long standing issues in coding and used problem solving techniques to provide solutions
Performed functional systems and regression testing
Manage the migration of applications throughout the Agile development life cycle
Process ACORD insurance process through TFS Toolkit (new & modifications)
Provided ACORD training & support to local team members and overseas personnel (Mumbai, India)
Blue Cross Blue Shield of SC, Columbia, SC 05/2006 – 11/2010
Systems Programmer Analyst/Developer (Contractor)
Maintained 100% accuracy in providing error free production cycle edits while using multiple languages (Assembler, COBOL, DB2, JCL, Easytrieve, Micro Focus COBOL, SQL, Waapdsut)
Generated files with COBOL that were able to reduce the time spent coding and provided support to other team members to maintain existing timeline
Modified and converted existing programs during a major industry wide system conversion
Performed functional systems and regression testing
Designed and modified systems programs and cycles according to SPEC’s for the Humana enrollment team
Followed program life cycle (analysis, creating specifications, retrieval, editing, QA, Production)
Utilized TSO, JCL, SAS, VSAM, and GDG for development and programming needs to systems
Colonial Life Insurance Co (Unum Corp), Columbia, SC 11/1997 – 02/2005
Programmer Analyst
Develop and code programs using a variety of programming languages (C, C++, DB2, JCL, Easytrieve, Micro Focus COBOL, PeopleSoft, Power Builder, Pascal, Visual Basic, Waapdsut)
Used trouble shooting techniques to convert the in-house reporting system from complete mainframe dependence to Web technology. After conversion was completed, coordinated training classes to assist departmental managers in understanding new reporting system. This directly impacted the business by allowing supervisors to use reports to reduced call and hold times, improving the customer experience.
Coordinated with Business Analyst to meet organizational needs
Analyze existing programs identified for update and modification
Adhere to installation information technology standards and procedures
Coordinated meetings to construct a team with other IT and non- IT staff in an effort to provide communicative support for modifications and development of programs affecting production cycles
Actively communicated with senior programmers to assist with their design and development needs
Assisted in achieving Y2K conversion
Unloaded and reformatted incoming data in various formats and various media to support enrollment team
Successfully edited existing telephone system programs to produce accurate reports for in-house statistics
Served on the Information Technology Disaster Recovery Team as a first responder to train team members on the emergency procedures and process of disaster recovery in the event of a system shutdown due mechanical or personnel error.
Utilized TSO, JCL, SAS, VSAM, and GDG for development and programming needs to systems
United States Army
Administrative Specialist
Honorably Discharged