Data admin and customer service coordinator

Abdul Hakim Sarwary

Phone: 951-***-**** Email: ************@*****.***

Profile

As a Business Information Systems Bachelors graduate, I have gained knowledge in the business and technical world. I took highly sophisticated data courses along with building great communication skills as a data team intern at Kaiser Permanente. While being the coordinator and trainer for a new Video Visit project for physician, I gained excellent communication skills which makes me a great candidate. Education

University of California Riverside

Bachelors in Business Administration concentration in Information Systems

● Relevant Coursework: Systems analysis, Information technology management, Database administration.

● Awards: Dean's Honor List

Experience

Kaiser Permanente Internship - Data Team (June- September 2022)

● Coordinator and Support staff for physicians regarding the new Video Visit Unification system

● Successfully completed the training of 600+ physicians in Riverside county for the updated system

● Trained and presented a Video Visit project to over 600 physicians in Riverside County Medical buildings.

● Completed Robotic Processing Automation training on UI Path Dasher Delivery driver (2019-2020)

● Completed deliveries in a timely and respectful manner

● Gained customer service skills by communicating with customers and merchants

● Gained excellent time management skills

Database Administration and Management course project: SQL (Summer 2021)

● Created a database of employee records for a manager showcasing the disciplinary records, employee info and manager info of 20 employees.

● Used SQL to input employee data into their records Brand Management Course Project: Conjoint Analysis (Winter 2021)

● Used conjoint analysis to gain insights on how to gain market share for a product

● Altered pricing and attributes in order to successfully raise market share for a chosen product using conjoint analysis

Information Technology Management Course Project: Figma App Design (Spring 2021)

● Designed a functioning pet’s health prototype app

● Tracks the daily steps taken and health plans

Technical Competencies and Associations

● CodeCademy course completion in SQL, Python and R.

● Robotic Process Automation UI Path diploma of completion

● Excellent excel skills

● Afghan student association coordinator

● Relational Database design

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