Service Representative Customer

JOSUE MARTINEZ III

**** ****** **, ********, ** *8542-2149 Phone: 956-***-****

Email: ****************@*****.***

Objective

A position as a customer service representative.

Ability Summary

Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.

Employment History

04/2022- current Lead sales associate with Dollar general.

Lead Sales Associates are responsible for handling sales in an organization. Common duties listed on Lead Sales Associate resumes are identifying potential customers, providing information about product features, answering to customer inquiries, and training sales staff.

07/2021 - 03/2022 Customer Service Agent, Customer Service Representatives

MAP Communications, Edinburg, TX

Assisted patients both in English and Spanish by sending messages to their physicians. Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

01/2020 - 10/2020 Customer Service Representative (CSR), Insurance Claims and Policy

Processing Clerks

Black Turtle, McAllen, TX

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

10/2019 - 12/2019 Customer Service Representative, Customer Service Representatives

Maximus, Edinburg, TX

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

06/2019 - 08/2019 Technician, Telecommunications Equipment Installers and Repairers, Except Line Installers

Charter, McAllen, TX

Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.

01/2019 - 06/2019 Sales Clerk, Retail Salespersons

Mesquite, Mission, TX

Retail sales workers help customers find products they want and process customers' payments.

06/2018 - 01/2019 Customer Service Representative, Customer Service Representatives

TTECH, McAllen, TX

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

09/2017 - 11/2017 Sales Associate, Retail Salespersons

Family Dollar, Edinburg, TX

Retail sales workers help customers find products they want and process customers'

payments.

09/2014 - 09/2017 Technical Support Technician, Computer User Support Specialists

T Mobile, Mission, TX

Directly supervise and coordinate the activities of clerical and administrative support workers.

03/2013 - 06/2014 Call Center Supervisor, First-Line Supervisors of Office and Administrative

Support Workers

Teleperformance, Edinburg, TX

Directly supervise and coordinate the activities of clerical and administrative support workers.

03/2012 - 08/2012 Customer Service Agent, Customer Service Representatives

Transpersonnel INC, Mission, TX

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

12/2011 - 03/2012 Bank Collector, Telemarketers

Penncro, McAllen, TX

Solicit donations or orders for goods or services over the telephone.

06/2010 - 12/2011 Customer Service Associate, Cashiers

Ptunstats, Edinburg, TX

Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.

Education History

Teacher

2 Years at College or a Technical or Vocational School

University of Texas Rio Grande Valley, Edinburg, TX

General High School Curriculum

High School Diploma

Johnny Economedes HS, Edinburg, TX

Detailed References

References Available on Request

Contact this candidate