Center Representative Call
Resume:
Taylor King
Houston, TX 77054
(832) 997–0211
**********@*****.***
EXPERIENCE
Hyatt Place Houston Downtown, Houston, TX — Night Auditor
June 2022 - PRESENT
My job for this role is to make sure the hotel audit is run for each business day which makes a record of all hotel finances including its expenses and taxes. I also work the front desk.
Shirley Ryan Ability Lab, Chicago, IL— Laboratory Technician
July 2019 - February 2021
My job for this role was to collect specimen samples from our patients to process in the lab, complete data entries, and maintain a clean lab environment..
Illinicare Health Insurance, Naperville, IL — Call Center Representative
April 2017 - July 2019
My responsibilities as a call center representative were to answer inbound calls and assist members with their insurance policies. I also assisted our in-network providers that called in as well about our member’s coverage and policies. This was a high volume call center where I had to use a dual monitor screen to complete various tasks at a time throughout the day.
EDUCATION
Vatterott College, St. Louis, MO — Associates in Business Management
August 2015 - December 2016
West Aurora High School, Aurora, IL — High School Diploma
August 2009 - May 2013
PROJECTS
Pressure X Collection LLC. — Online Clothing Boutique
I created my own online clothing in which I created and registered my LLC., created a website, created customized packaging, business cards, took professional style photos of my model for the boutique, and managed my entire business myself including inventory.
SKILLS
● Certified Phlebotomist
● Proficiency in Microsoft Office (Word, Power Point, Excel)
● Management experience
● Provide consistent customer service quality
● Work well with others, as well as independently
● Safety Conscious
● Problem Solving
● Deadline Conscious/Driven
● Quality Assurance
● Leadership Quality
● Great organizational skills including multitasking
● High ability to effectively communicate in multiple environments including with leadership.
LANGUAGES
Fluent in English
Intermediate Spanish (Speaking/Reading/Writing)
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