Data Entry Customer Service
Resume:
Isabel Cortes
**** ********** *** *******, ** ***65
*******@*******.***
SUMMARY OF QUALIFICATIONS
●Recent customer service training program
●Quick learner, reliable, flexible, trustworthy
●Well organized, respectful, empathetic
●Clinical quality program standards, schedule management
●Computer Skills: Word, PowerPoint, Excel
EXPERIENCE
Patients Debt Collector/Medical Records Custodian
Account Matters, August 2021-Current
Administration
Inbound/outbound calls
Payment transactions
Updating patients accounts/files
Data entry
Provider of medical records/medical statements
Direct Support Professional, June 2016-December 2019
Refocus Gilbane Community Center, East Providence, RI
Administrative
●Used Electronic Medical Records System to maintain patient records.
●Handled information requests from doctors/family members for several busy executives.
●Consulted with various healthcare professionals to offer mental health support.
●Supervised 6 household staff, vendors and contractors.
●Provided staff mentoring and consultation to enhance performance and professional development in dealing with client care.
Client Care/Customer Service
●Provided assistance in daily living activities, administered medications, assisted with money management, errands, scheduling appointments and arranging transportation.
●Provided empathetic and emotional support to clients.
●Established nutritious meal plans to meet clients’ dietary needs.
●Entrusted to handle confidential and sensitive Information in a professional manner.
Certified Nursing Assistant, June 2013-October 2016
Eastgate Nursing & Rehabilitation Center, East Providence, RI
●Identified needs and coordinated plans.
●Assisted patients with self-administered medications.
●Recorded patients’ vital signs and condition.
Licensed Massage Therapist, April 2008-June 2013
Serenity Day Spa, Seekonk, MA
●Booked appointments, answered phones, greeted clients, handled payments.
●Maintained and charted inventory.
●Applied principles of trigger point therapy to diagnose and address pain.
EDUCATION
Northern Rhode Island Career Academy, May-July 2021, Woonsocket, RI
Workforce development program funded by the Department of Labor & Training
Certifications: customer service, banking, call center, sales, digital literacy
Additional Certifications:
Certified Nursing Assistant Certificate, Phoenix Home Care, Aug 2010-Aug 2011, Cranston, RI
Licensed Massage Therapist, Lincoln Technical Institute, May 2008-March 2009, Lincoln, RI
High School Diploma, William E. Tolman High School, June 2006, Pawtucket, RI
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