Isabel Cortes

**** ********** *** *******, ** ***65

401-***-****

adtch5@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

●Recent customer service training program

●Quick learner, reliable, flexible, trustworthy

●Well organized, respectful, empathetic

●Clinical quality program standards, schedule management

●Computer Skills: Word, PowerPoint, Excel

EXPERIENCE

Patients Debt Collector/Medical Records Custodian

Account Matters, August 2021-Current

Administration

Inbound/outbound calls

Payment transactions

Updating patients accounts/files

Data entry

Provider of medical records/medical statements

Direct Support Professional, June 2016-December 2019

Refocus Gilbane Community Center, East Providence, RI

Administrative

●Used Electronic Medical Records System to maintain patient records.

●Handled information requests from doctors/family members for several busy executives.

●Consulted with various healthcare professionals to offer mental health support.

●Supervised 6 household staff, vendors and contractors.

●Provided staff mentoring and consultation to enhance performance and professional development in dealing with client care.

Client Care/Customer Service

●Provided assistance in daily living activities, administered medications, assisted with money management, errands, scheduling appointments and arranging transportation.

●Provided empathetic and emotional support to clients.

●Established nutritious meal plans to meet clients’ dietary needs.

●Entrusted to handle confidential and sensitive Information in a professional manner.

Certified Nursing Assistant, June 2013-October 2016

Eastgate Nursing & Rehabilitation Center, East Providence, RI

●Identified needs and coordinated plans.

●Assisted patients with self-administered medications.

●Recorded patients’ vital signs and condition.

Licensed Massage Therapist, April 2008-June 2013

Serenity Day Spa, Seekonk, MA

●Booked appointments, answered phones, greeted clients, handled payments.

●Maintained and charted inventory.

●Applied principles of trigger point therapy to diagnose and address pain.

EDUCATION

Northern Rhode Island Career Academy, May-July 2021, Woonsocket, RI

Workforce development program funded by the Department of Labor & Training

Certifications: customer service, banking, call center, sales, digital literacy

Additional Certifications:

Certified Nursing Assistant Certificate, Phoenix Home Care, Aug 2010-Aug 2011, Cranston, RI

Licensed Massage Therapist, Lincoln Technical Institute, May 2008-March 2009, Lincoln, RI

High School Diploma, William E. Tolman High School, June 2006, Pawtucket, RI

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