Data Entry Service Representative

SHARON BALL

North Brunswick, NJ ***** 908-***-****

EMPLOYMENT

Quality Care Agent Dr, Leonard’s Healthcare Corp., Edison, NJ

July 2020 - Present

Created and sent out collection reports

Verified orders and returns

Verified patient information while following HIPAA guidelines

Processed cancellation of claims

Customer Service Representative Universal Behavioral Healthcare, Piscataway, NJ

May 2011 - Mar. 2020

‘Answered 100-200 calls per day while working on multiple phone lines

‘Answered customer inquiries and resolved customer issues

Ensured that inventory was completed by staff

Followed trends in customer feedback

Collaborated with management to determine the root cause of problems that rised

Customer Care Representative Verizon Communications Inc., New York, NY

Jan. 2004 — Apr. 2011

‘© Analyzed call volume and average call time to monitor personal performance and

productivity

‘© Improved call center functionality and service capacity by solving customer complaints

professionally and efficiently

‘© Used data entry to input customer and company information

‘* Worked in collections and solved customer inquiries and problems

EDUCATION

‘* Borough of Manhattan Community College, Manhattan, NY Sept. 1986 - May 1988

© Associate of Science, Computer Science

* George Wingate High School, Brooklyn, NY Sept. 1983 - June 1986

© High School Diploma

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