NOC Engineer

Nurudeen Oyedele

720-***-**** ***********@*****.*** Lakewood, CO

SUMMARY

Detail-oriented problem solver with 270+ training hours and experience in IT support. Interested in attaining a career that will allow me the opportunity to excel in IT support as well as highlight my previous work experience and leadership abilities. TECHNICAL SKILLS -

Google IT Support Professional Certification (in progress)

● Cisco Jabber

️Datadog

● Service Now

● SecureCRT

● Solarwinds

● Grafana

● Jira

● Linux

● Splunk-on call

● AWS Console Management

● Network Security Fundamentals

● Triage and resolve client tickets

● Install mass software updates

● Active Directory and OpenLDAP

● Troubleshoot network configuration

errors.

● Run performance tests

● Fault Management tests

EXPERIENCE and TRAINING

Generation IT Support Specialist Program October 2021- January 2022 Training Participant (in progress)

Participating in a 12 week IT Support Specialist program spending over 270 hours learning skills in computer networking, operating systems fundamentals, troubleshooting and problem solving IT infrastructure and configuration issues. Hands-on practice on the skills needed to be a successful IT support specialist.

Dish Network December 2021 - Present

NOC Support Engineer

● Troubleshoot escalated customer support issues while using superior vendor ticket management software and tools

● Create technical documentation on all system designs along with monitoring network operations and fault analysis.

● Manage implementation of network infrastructure projects, from both technical and communication aspects.

● Review network design for network security and other risks during projects while serving as a liaison to vendors and/or third-party providers as assigned. In addition to managing system back-ups and supervising common threats, DOS attacks, and viruses.

● Provide infrastructure design, implementation planning, deployment support, software strategy, system troubleshooting, performance engineering and optimization, and maintenance strategy while performing hardware configuration using firewalls and routers

● Provide technical guidance, knowledge transfer, and mentorship to DISH internal product and support team.

Metro West Housing Solutions June 2021-October 2021 Maintenance Technician

● Resolved maintenance requests for resident units and community

● Responsible for troubleshooting mechanical, HVAC, plumbing and miscellaneous issues

● Collaborated with peers to determine best course of action for required tasks

● Demonstrated high quality problem-solving skills RSL International Limited September 2019- February 2020 Position Title

Database Systems Analyst

• Simplified and managed the sales database

• Implemented tracking and spooling of sales records

• Provided analysis and interpretation of monthly and YTD distribution costs for logistics and managers

Ondo State Agricultural Development Project February 2018- August 2019 Position Title

Agricultural Extension Agent

● Outpaced peers with superior demonstration of technical ideas

● Delivered superior customer service while guiding business owners through the process of obtaining loans and proper government permits

● Advised owners on successful next steps for planning and development projects Al- Jameela Garment Workshop June 2016-January 2017 Position Title

Production Worker

• Operated and maintained machinery and production line equipment

• Worked on production line and maintained production targets

• Monitored the assembly line and remove faulty products Truffles Restaurant and Bar December 2014- May 2016 Position Title

Customer Service/ Relationship Officer

• Consistently provided friendly guest service and heartfelt hospitality

• Promptly and empathetically handled guest concerns and complaints

• Demonstrated integrity and honesty while interacting with guests, team members and managers

• Maintained high standards of customer service during high volume, fast paced operations

EDUCATION AND CERTIFICATIONS

Federal University of Technology October 2012

● Bachelor of Technology in Fisheries and Wildlife Generation USA

• Google IT Support Specialist Certificate

• Testout Certificate

• AWS Cloud Practitioner Essentials

• Customer Service and relationship management

MILITARY

United States Army Reserves June 2022- Present

Rank: SPC.

Specialty: Motor Transportation Operator

Coordinate, monitor, control and supervise the movement of personnel, equipment, and cargo by air, land, and sea along with managing technical and logistical support for all facets of transportation operations.

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