Resolution Specialist Center Supervisor
Resume:
David J Capps, Sr.
Lynchburg, Va.
Position Applied For: Part Time Delivery
Employment History:
SelectQuote, Inc: Remote National Life and Health Advisor
- Sept 2020 to July 2022
- Wrote over 475 life and health policies generating over
$750,000 in annual revenue
- Responsible for some servicing after the sale
- Company required a minimum of 45 hrs per week and expected 5-8 additional hours on weekends. During
open enrollment, required 7 days per week x 8-9 hrs
- Left to seek PT position due to wifes disability Anthem Blue Cross: Problem Resolution Specialist
- Aug 2018 to March 2020
- Resolved policy and claim issues for medical providers and policyholders in all states where Anthem policies were available.
- Rated "Expert" by independent scoring system utilized by Anthem, over 300 10 out 10 scores on customer
service surveys.
- Left due to Covid 19 layoffs
Genworth Financial, Inc: Problem Resolution Specialist
- Aug 2015 to May 2018
- Resolved service issues for providers and
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policyholders of Genworth and Brighthouse
Long Term Care Products.
-Top 10 customer service scores overall during
period of employment
- Laid off due to workforce reduction and ultimate facility closing in 2018
Allstate Financial Services : Exclusive Financial Specialist
-March 2013 to July 2015
- Financial and Investment planning for Allstate
policyholders and non-policyholders
- Covered seven offices in Central Virginia
- Conducted seminars, met with prospects,
assisted with related servicing issues
Management Experience:
- Regional Manager, Sovran Bank( Bank of America)
Investment Service office in Roanoke, Va
(1988- 1992)
- Branch Manager, Davenport & Co., Lynchburg Va.
(1992-1998)
- Branch Manager, Morgan Stanley, Lynchburg, Va.
(1998-2004)
Education:
Denver University- Class of 1982
- Master of Arts Education and Sport Science
Lynchburg College- Class of 1976
- Bachelor of Science Education
College of William and Mary
- 1971-1974
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