Operations Coordinator Loan Review

Resharma Coleman, NMLS #*******

**** ***** **** **, *********, NC

Phone: 804-***-****

E-mail: ********.*******@*****.***

OBJECTIVE

Looking for the next challenge where I can leverage my mortgage and project management skills with a company to achieve their next level of success. I bring strong project management experience, communication/influencing and organizational skills along with business acumen.

WORK EXPERIENCE

National Board of Examiners in Optometry - Charlotte, NC

Operations Coordinator 06/2012 - Current

Identify and manage project risks

Direct, manage and implement projects

Assist with hiring candidates for projects

Manage the schedule to ensure timeline are being met

Control project quality through inspection, to ensure compliance expectations are being met

Closed the project with final closure of the file.

Optometry Candidate Processing Implementation 06/2018 - 11/2020

Planned quality management activities

Monitored, Identified and mitigated project risks to ensure project was executed effectively

Directed and managed project work overseeing all areas of the project implementation.

Controlled schedules and ensured timelines were being met and any changes went through the change control process.

Controlled quality through inspection to ensure products met sponsors’ expectations

Closed the project with final closure of the file.

Standardized Patient Implementation 02/2016 – 05/2018

Collected requirements of needed room materials and environmental controls that are needed by examiners in conducting exam training procedures.

Identified multiple stakeholders to coordinate the impact of testing and needed results. Defined what is conducive to the success of a test environment by identifying the needed tools.

Created a sequence of processes and documented them into a checklist that could be used by all stakeholders.

Performed qualitative risk analysis by ensuring proper safety protocol are being adhered to and followed in order.

Managed project knowledge by organizing and distributing best practices and procedures for standardized tests.

Managed the project team and activities for daily interaction and implemented risk responses by strategizing needed actions that may arise from potential high risks in operating procedures.

Controlled the project resources including test materials and spaces for testing and monitored stakeholder engagement by forming needed relationships and holding each stakeholder accountable for their involvement in the project and by evaluating their performance.

Monitored communications by providing updates and vital information about tasks relative to the project, the outcome and recommendations to stakeholders.

Closed the project by verifying the success of testing procedures.

Greentree Mortgage - Richmond, VA

Consumer Loan Officer - Underwriter 01/2000 - 05/2004

Originated loans for refinance and purchases on home

Reviewed consumer loan packets for accuracy for loan approval

Performed credit analysis

Exhibited excellent customer while working with internal and external mortgage and real estate industry partners

Crestar Bank - Richmond, VA

Purchase Review- Loan Review Analyst 06/1999-12/1999

Reviewed Conventional, Construction, Whole, FHA and VA loans for purchase

Audited each loan for compliance

Performed detailed credit analysis to determine eligibility for purchase

Exceeded performance standards and goals established by the bank

SAG/AFTRA - Charlotte, NC

Actress/Screenwriter 01/2001 - Current

Act in film, theatre, and television

Managed scheduling, site management and task coordination

Led film project coordination as assigned by executive producers

EDUCATION

Virginia Commonwealth University - Richmond, VA Communications Degree 2012

Virginia Commonwealth University - Richmond, VA Bachelor of Fine Arts, Theatre 2004

CERTIFICATIONS

Central Piedmont Community College - Charlotte, NC - Certificate Program, PMP Certified Project Management Professional 2021

Central Piedmont Community College - Charlotte, NC - Certificate Program, Lean Six Sigma Certified Six Sigma Black Belt 2021

Liberty University - Remote Learning - Certificate Program, Business Leadership 2019

Connecticut School of Broadcasting, Charlotte, NC - Certificate Program 2012

LICENSES

National Mortgage Loan Servicing/MLO, NMLS # 2330921

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