Customer Service Representative

Nicholas J. Middledorf

Costumer Service Specialist

***** **** ***** **.

Olney, MD 20832

(202) 961- 1512

**************@*****.***

KEY SKILLS

● Strong written and verbal communication skills

● Experienced problem solver with the ability to de-escalate any issues with any client

● Exemplary customer relations skills

● Proficient on Microsoft word and Excel

EXPERIENCE

Alsco, 4900 Philadelphia Way, Lanham, MD 20706- Customer service representative

November 2021 - PRESENT

● Specialized in sales and client retention with various restaurants.

● Responsible for providing exemplary customer service. McKesson, 7721 Polk St., Hyattsville, MD 20785- Customer account manager

January 2006- April 2012

● Provided customer service for various hospitals in long-term care facilities.

● Managed client accounts and healthcare facility accounts. Leyla lounge, Washington, D.C. - Owner and manager January 2012 - July 2021

● Oversaw the entire establishment ensuring establishment productivity.

● Took care of training all employees, hiring, and scheduling.

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