Customer Service Representative
Resume:
To whom this may concerns:
I learned of these positions while browsing the internet. I am confident that I will be able to do the job of a Frand Analyst. I am a hard worker, and I am honest, dependable, responsible, and accountable.
Thomas L Goodwin
4017 Coopersdale Road
Charlotte, North Carolina 28273-3752
Home: 704-***-****
Cell: 704-***-****
Email : ********@***.***
Summary of me:
Results-driven customer service representative; establishes rapport with clients.
Respectful attitude toward others, problems solver, think critically, and provide good customer service.
Use technology creatively including Microsoft Excel, Microsoft Office Suite, Microsoft Outlook and a variety different type of computers.
Work Experience
TTEC 2019 to 2022
Prepaid Fraud
Work From Home
Charlotte NC
Used an Elite Book Laptop Computer and Headphone and authenticated Bank of America customers' which uses unemployment benefits. We authenticated Bank of America Customers to prevent fraudulent use of unemployment debit cards, Awards debit cards, Rewards debit cards, and Plasma donor debit cards. And employers' funds cards.
Authenticate between 20 and 30 calls daily which include:
Verifying and confirming that the debit card belongs to the client. After the HRV process is completed then we worked through multiple software and unblock client's unemployment debit card.
Submitted complaints for further review.
Work Experience
IQOR 2007 to 2018
Collector/Customer Service Representative
Charlotte, North Carolina
Used a computer and headphone systems in IQOR’s Call Center and provided customer service.
Used IQOR's Digital Fingerprint System to operate Ameren utility Web Desk and Ameren utility Websites to help customers.
Used Rolodirt Website (referenced website for Ameren) for a research center. Used Explorer Website, CASSIST Website, OAS Website, Email, Office Communicator, and Word to assist customers.
Set up payment agreements and collection arrangements for Ameren utility external customers.
Resolved delinquent accounts professionally.
Assisted with Budget Billing accounts for customers.
Completed temporary disconnection and reconnections of utility services when needed.
Assisted customers with unexpected outages.
Explain general and complex billing details to customers.
Temporary Services 2007 to 2007
Integra Staffing
Verified and examined Income Tax Forms
Charlotte, North Carolina
Spherion Staffing 2007 to 2007
Printer Operator
Charlotte, North Carolina
First Charter Bank 2006 to 2006
Mail Service Supervisor
Charlotte, North Carolina
Provided exceptional customer services to internal and external customers.
Lead and learned First Charter's mail and supplies' operations.
Oversaw and processed incoming and outgoing mail. Used Pitney Bowes metering machine.
Oversaw mail and supplies deliveries.
Processed and delivered First Class, Certified, Priority, and Express Mail to First Charter's departments, branches, and to external organizations.
Wachovia (now Wells Fargo) Operational Services 1995 to 2005
Lockbox Mailroom Workflow Coordinator/Group Leader
Charlotte, North Carolina
Oversaw the day-to-day department production activities, cross-trained employees, and controlled and audited activities.
Facilitated the department workflow and ensured customers' mail were properly safeguarded and controlled in accordance with
Wachovia's banking policies and procedures.
Provided guidance, training, and leadership.
Designed and implemented schedules that facilitated the workflow for 2nd shift mailroom staff.
Designed a Layout for a Hold Sections (special mailing sections).
Created and maintained an Employees' Directory for the Wholesale Lock-Box Department.
Analyzed, repaired, and provided maintenance on a MPs40 Opex mailing machines.
Johnson C. Smith University 1994 to1997
Post Office Assistant
Charlotte, North Carolina
Assisted Post Office manager with mailroom responsibilities and cross-trained students.
Provided exceptional customer services to students, faculty, and staff members' daily.
Sold stamps, issued keys, and secured packages for students, faculty, and staff.
United States
Postal Services 1992 to 1993
Mail Clerk and Carrier
Charlotte, North Carolina
Provided exceptional customer services to internal and external customers.
Performed mailing functions at both General and Airmail facilities.
Used OCR Bar-coded mailing machine to process mail then afterwards delivered mail in Charlotte, Mecklenburg County in North Carolina.
Harris-Teeter Supermarket, Inc. 1985 to 1991
Frozen Food Associate
Charlotte, North Carolina
Ordered and merchandised frozen foods and built a variety of displays for in-store sales.
Facilitated the frozen foods section and assisted customers with their returned and damaged items.
Created a filing system for the frozen foods' section.
Advertised frozen foods with daily, weekly, and in-store sale-plans.
Received frozen foods' shipments from Harris-Teeter warehouse.
Mutual Distributing Company 1979 to 1985
Delivery man
Charlotte, North Carolina
Provided exceptional customer services for internal and external customers.
Delivered domestic and imported beers and wines in Charlotte North Carolina, Mecklenburg County, and in surrounding areas of North Carolina.
Merchandised beers and wines in Harris-Teeter, Food Lion, Winn-Dixie and similar Supermarkets in Charlotte, North Carolina.
Collected and managed monies and balanced invoices daily for beers and wines that were delivered.
Lance Inc. Convenient Foods 1978 to 1979
Territory Sales Trainee
Charlotte, North Carolina
Assisted with ordering convenient foods from Lance's Warehouse.
Sold and distributed convenient foods in Orangeburg S.C. and Charlotte N. C. territories.
Maintained a personal Step-Van and distributed convenient foods.
Maintained convenient foods inventory.
Submitted weekly and monthly sales reports.
Education:
Certified Customer Service Specialist, Electronics Technician Association. 2007 to 2007
Student
Greencastle, IN
South Piedmont Community College 2007 to 2007
Student
Monroe, North Carolina
Customer Service Specialist Cert, Train-To-Work
Walden University 2003 to2006
Advanced studies
Baltimore, Maryland
Completed some studies of Applied Management and Decision Sciences Advance Program
1998 to 2000
Graduate student
Charlotte, N.C.
Executive Master of Business Administration
The School of Paralegal Studies 1993 to1994
Paralegal Student
Atlanta, Georgia
Paralegal studies and Paralegal Diplomas
National Training Services 1988 to 1991
Online Student
Greenwich, Connecticut
General Clerk Certificate
Excelsior College 1985 to 1986
Student
Albany, New York
Bachelor of Art Liberal Studies
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