Customer Service Overnight Manager

Brittney DeAnn Hunter

*** *. ****** ***. ******, AL 36606

*************@*****.*** 251-***-****

Objective

Seeking a remote position with a distinguished company.

Work Experience

Walmart July 2017 to February 2018

As a Walmart associate, I worked in a team environment to meet the dairy departments objectives. My responsibilities were to rotate product, perform spot inventory checks, and document and dispose of damaged items. My favorite aspect of the position was being able to assist customers.

Work in team environment

Meet Dairy department objectives

Rotate Product

Perform inventory spot checks

Document and dispose of damaged product

Assist Customers

Ruby Tuesday March 2018 to August 2018

As a server with Ruby Tuesday, customer service was the priority. Our team, focused on utilizing different systems and processes to best help each patron. I learned the value of upselling, and how to recognize the best opportunities to use it.

Prioritize customer service

Utilize different systems and process

Upselling products

Alorica September 2018 to January 2020

Being a CSR with Alorica gave me experience with customer service over the phone. I was responsible for customer accounts for Sam’s Club, Walgreens and Comcast. I mostly resolved customers account issues and upsold additional services. The promotions often changed, and I had to remain knowledgeable to effectively sign customers up.

Call center environment

Customer Account Management

Upselling current promotions

Midtown Tax Service February 2020 to May 2021

Working with Midtown Tax, I was responsible for contacting potential clients off a call sheet of online registrations to see if they were interested in our services. I filed and organized tax related documents for many clients and would then hand them off to an agent on the team. This position demanded resilience and control throughout large call volumes. This required a strong work ethic, and that I work independently.

Cold Calling Sales

Manage follow up conversations and notes

Strong Work Ethic

Work independently

Wendy’s July 2022 to Current

As an overnight manager with Wendy’s, I’ve sharpened my customer service, honed in on better ways to show empathy, and improved my organization/filing skills more than I had at any other position. I am often complimented for being so down to Earth yet working almost like an android every night.

Education

High School Diploma Mattie T. Blount High School August 2013 to May 2017

Skills

Microsoft Office Suit (Excel, Outlook, PowerPoint) (4 years)

Salesforce

Oracle Based Systems

Typing (45 WPM)

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