Customer Service Representative

THATUS HODO

***** ********, ******* **,***** · 313-***-****

************@*****.***

A driven financial professional who is seeking to work for a well-reputed charity/organization. I have acquired substantial career advancement by applying over 20 years of experience in sales, marketing, fundraising, and customer service.

EXPERIENCE

SALES MANAGER/CUSTOMER SERVICE-TRUGREEN LIMITED

06/07/2018-PRESENT

Manage day to day operations of a team of contact center sales rep that make inbound

And outbound contact with customers.

Develops and monitors the applications of operating system including policies and procedures and information flow.

Ensures the volume of work produced/service standard and exceeds quality standards

Works with other managers to identify ways to reduce customer cancellations.

Recruits, interviews, and selects personnel needed to efficiently staff the service function.

Licensed Energy Broker-Consumer Energy Partner

02/01/2017-06/07/2018

Assisted commercial and residential clients in procuring electric and natural gas from energy wholesalers/suppliers, as well as obtained the best contracts on electric gas and solar units.

SALES REP Safe Street ADT Security

03/20/2016-02/01/2017

Worked in a call center as a customer service representative. Sold Security Systems to businesses and residential customers throughout the United States.

Admissions Advisors- Ashworth College

10/20/15-03/20/16

Answered phones and emailed inquiries of students and parents for college admission. Worked on improving the admission rate at college; in addition to improving college enrollment, I was also a part of the recruitment team.

SALES REPRESENTATIVE-EDUCATIONAL SERVICES

12/05/1997- 11/20/2015

Sold college sponsorships and advertising to college teams and universities.

Managed over two thousand accounts that purchased ads on a yearly basis.

TAX PREPARER OFFICE MANAGER, 1040 Tax Express

01/12/1989 – 12/05/1997WORKED WITH CLIENTS TO ANALYZE TAX DOCUMENTS ON A WALK-IN AND APPOINTMENT BASIS.

EDUCATION

AUGUST 1984-JULY 1986

Communications, The University of Tennessee at Martin

I had an overall 3.4 GPA. I was in multiple leadership clubs at my University of Tennessee, like Speech and debate and the Naacp club. I was also the captain of the football team and ran track for my college team.

SKILLS

Leadership skills

Communication skill

Creative skills

Decision making

Adaptability

Time management

Collaboration

Easy to agility to changing the job landscape

Verbal communication

ACTIVITIES

I enjoy community service and helping the less fortunate. I have been reading to the sick kids in the hospital in my spare time for the last two years. I also enjoy fundraising for hurricane victims and making sure that they have the essential need to make it in life.

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