Customer Service Supply Chain

Annette Sweeney

Hastings, MI ***** 517-***-**** ***********@*****.***

Professional Summary

Enterprising area lead successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Responsible management professional well-versed in setting direction for work areas and ensuring quality and accuracy of work performance within multiple stores. Skilled at creating innovative and eye-catching merchandise displays to boost income.

Team Leader experienced in directing activities in manufacturing setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.

Skills

• Operations Improvement

• Performance Tracking and Evaluations

• Projections Development

• Customer Service

• Team Leadership

• Workforce Development

• Conflict Management

• Information Analysis

• Request for Proposal

• Budget Management

• Staff Supervision

• Action Plans

• Employee Coaching and Motivation

• Performance Oversight

• Managing Operations and Efficiency

• Policies and Procedures

• Organizational Analysis

• Resource Deployment

• Onsite Installations

• Retail Inventory Management

• Team Growth

• Attention to Detail

• Productivity Improvements

• Budgeting Skills

• Organizational Leadership Skills

• Continuous Quality Improvement (CQI)

• Negotiation and Conflict Resolution

• Delegating Work Assignments

• Social Perceptiveness

• Facility Tours

• Team Meetings

Work History

Area Lead 09/2011 to Current

Perrigo Oral Care Kentwood, MI

• Educated staff on organizational mission and goals to help employees achieve success.

• Coached staff on daily performance and conducted evaluations to constructively address concerns.

• Observed packing operations to verify conformance to specifications.

• Maintained overall safe work environment through Action and awareness to reduce safety risks 10%.

• Frequently inspected production area to verify proper equipment operation.

• Enhanced production of FDA products by supporting to exceed goals.

• Developed innovative supply chain strategies and planning models, reducing lead times 15%.

• Developed 3 effective improvement plans in 2018

• Developed and updated tracking spreadsheets using SAP.

Education

Diploma College Prep 05/2003

Lakewood High School, Lake Odessa, MI

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