Passenger Service Agent
Resume:
Nadira Talukder
Brooklyn, NY *****
**********@*****.***
Summary
I know 3 languages,bangla,Hindi,Urdu • Good communication skills both written and oral.
Skills
Check-in procedures
Boarding support
Passenger assistance
Flight logs proofing
Experience
July 2021 - Current
Eulen America - JFK International Airport Terminal 8, NY
Passenger Service Agent
Greeted passengers and provided boarding instructions.
Collected baggage charges and accepted baggage for check-in.
Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
Maintained team compliance with [Agency], [Agency] and [Agency] standards.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
April 2016 - Current
Rite Aid – 7 Madison Street, Manhattan, NY 10038
Sales Clerk
Responded to customer questions about products and services.
Prepared products by adding tags and readying pallets for restocking.
Greeted customers upon entrance and handled cash and credit transactions.
Put new merchandise on shelves and racks in attractive arrangements.
Removed expired and overripe items to provide freshest options and eliminate health risks.
Assessed floor displays to restock merchandise.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Assisted customers with product, promotion and policy information.
Maintained and organized store displays to enhance product visibility and expedite product location activities.
Processed payments and bagged items for customer check out.
Supported customers by phone regarding store operations, products, promotions and orders.
Updated pricing and sales signs to promote merchandise.
Operated cash registers, scanners and computers to itemize and total customer purchases.
October 2018 - December 2019
ShopRite – 289 Gateway Mall Brooklyn, NY 11239
Cashier
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times.
Helped with purchases and signed customers up for rewards program.
Verified customer age requirement for alcohol or tobacco purchases.
Answered product questions with up-to-date knowledge of sales and store promotions.
Answered customer questions and provided store information.
Discounted purchases by scanning and redeeming coupons.
Operated cash register or POS system to receive payment by cash, check and credit card.
Delivered high level of customer service to patrons using active listening and engagement skills.
March 2011 - April 2016
SUBWAY®Restaurants – 735 52nd Street Manhattan, NY 10019
Assistant Manager
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Education and Training
August 2009
Brindabon School And College Bangladesh Am
Associate of Arts Art History
Work Reference Available upon request
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