Computer Technician Customer Service

FRANTZY

GUILLAUME

**** ** ***** ** *** ***, North Miami, Fl 33161, 786-***-****, ********.**@*****.***

PROFESSIONAL SUMMARY

Hardworking fulfillment team member skilled in keeping accurate records and efficiently filling high-volume orders. Maintain strict performance goals for order picking and packing. Trained in operating equipment such as forklifts and pallet jacks.

Current student working toward my degree and business management

Motivated jobseeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player.

Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

SKILLS

Complex problem-solvingTime managementFast learner

Decision makingTeamwork skillsActive listening

AdaptabilityAttention to detailCritical thinking

EXPERIENCE

Security Guard

The Yacht Club at Aventura Aventura Fl

. Monitoring surveillance equipment and adding new visitors info in the system

.

Fulfilment Associate

November 2019 - August 2020

Amazon Opa-Locka, Fl

Fulfilled over 500 or more orders per day by working efficiently to locate and pack items.

Scan and sort packages.

Pick items and take them to pack line.

Manually apply all shipping information needed for the the shipping label using computer tools.

Scan bins to make sure all items are present .

Floor Stocker June 2019 - August 2019

Walmart North Miami Beach, Fl

Promoted positive customer service by helping individuals locate desired items.

Retrieved items quickly by maintaining well-organized storage area.

Maximized distribution and replenishment efficiency by keeping storage areas clean and organized.

Kept tool rooms, supply rooms, and other warehouse spaces organized for easy access.

Packed and unpacked items to be stocked on shelves in stockrooms and sales floors.

Project Coordinator May 2012 - March 2017

ONG Delmas, Port-au-Prince, Haiti

Identified and worked to remove barriers to successful project completion, with particular emphasis on resolving issues with subcontractors.

Worked closely with upper management in planning projects and preparing related documents.

Kept team members on track with regular in-person or remote meetings.

Assisted in planning and implementation of projects.

Phone and Computer Technician March 2009 - January 2010

Samsung S.A Bois-Vernart, Port-au-Prince, Haiti

Reduced errors and damaging behaviors through effective user training.

Troubleshot and resolved issues with customers' PCs and laptops.

Managed system performance by monitoring operations and correcting routine issues.

Improved functionality of computers by installing new hardware and software.

EDUCATION

Computer Programmer

Petit Seminaire College St. Martial, Rue Lamarre, Port-au-Prince, Haiti

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