CONTACT

706-***-****

adtbxk@r.postjobfree.com

PROFILE

I am an outgoing, reliable person, who is self-motivated and take the approach of being fully invested within my daily tasks. I have a diverse employment background and excel in customer service. I am looking for an opportunity where I can excel and demonstrate my skills. SKILLS

• Understanding Customer needs

• Attention to detail

• Issue and complaint resolution

• Microsoft Office

• Microsoft Outlook

• Microsoft SharePoint

• Spreadsheet management

• Strong organizational skills

• Confidentiality and data

protection

• Employee training

EXPERIENCE

Unum Life Insurance – Leave Specialist

2019-2022, Chattanooga, TN

• Provided primary customer support to internal and external customers.

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• High level of independent judgement when processing leaves for federal, state and corporate job protection for employees

• Review short term disability and long-term disability claims

• Attend weekly meetings and lead continuous improvement discussions

• On the job training to new team members

Four Points Inc.-Supervise Visitation/Transporter

2018-2019 Lafayette, GA

• Documented data and completed accurate updates to case records while supervising visits.

• Interviewed individuals and families to assess needs and provide informational resources or advocating.

• Resolved problems, improved operations and provided exceptional service.

• Transporter

• Drug screened

PROFESSIONAL

Education

Durant High School

Diploma 2001

Georgia Northwestern

Technical College

Rock Spring, GA – 6/2019

AAS: Social Work Assistant

• Dean’s List 2017-2019

• 4.0 GPA

Certificates Achieved

• CPR/FIRST AID/AED

• ELIGIBILITY DETERMINATION

• ADDICTIONS

• DOMESTIC AND FAMILY

VIOLENCE

• TRAUMA INFORMED CARE

• PROFESSIONAL DEVELOPMENT

CERTIFICATE

• ADVOCACY VICTIMS

ASSISTANT AND RIGHTS

Accomplishments

• Nominated for G.O.A.L

• Chosen to attend

events to speak

about my college

• Internship at the

Children’s Advocacy

Center-LMJC 2019

Georgia Northwestern Technical College – Assistant to The Program Director

2019 Rock Spring, GA

• Liaised between teacher and students and maintained effective lines of communication.

• Volunteered to help with special projects of varying degrees of complexity on or off campus.

• Managed filing system entered data and completed other clerical tasks.

• Assisted students with assignments and tasks on a daily basis.

• Answered and managed incoming and outgoing calls while recording accurate messages. Maple Veterinary Hospital- Veterinarian Technician 7/16 – 4/17

• Assisted Doctor with patient care, treatment and surgeries

• Communicated and educated needs of the patient to the owner

• Collecting and recording data

• Performed diagnostic blood tests, reading microscopic labs and took x-rays

• Prepped animals and instruments for surgery

• Placed IV catheters

• Filled prescriptions and administered medications, vaccines and treatments to patients

• Provided clerical assistance to the front desk when my assistance was needed

• Basic open and closing procedures

Contact this candidate