Customer Support, Manufacturing, Team Building, Detail Oriented
Resume:
CONTACT
********@*****.***
PROFILE
I am an outgoing, reliable person, who is self-motivated and take the approach of being fully invested within my daily tasks. I have a diverse employment background and excel in customer service. I am looking for an opportunity where I can excel and demonstrate my skills. SKILLS
• Understanding Customer needs
• Attention to detail
• Issue and complaint resolution
• Microsoft Office
• Microsoft Outlook
• Microsoft SharePoint
• Spreadsheet management
• Strong organizational skills
• Confidentiality and data
protection
• Employee training
EXPERIENCE
Unum Life Insurance – Leave Specialist
2019-2022, Chattanooga, TN
• Provided primary customer support to internal and external customers.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• High level of independent judgement when processing leaves for federal, state and corporate job protection for employees
• Review short term disability and long-term disability claims
• Attend weekly meetings and lead continuous improvement discussions
• On the job training to new team members
Four Points Inc.-Supervise Visitation/Transporter
2018-2019 Lafayette, GA
• Documented data and completed accurate updates to case records while supervising visits.
• Interviewed individuals and families to assess needs and provide informational resources or advocating.
• Resolved problems, improved operations and provided exceptional service.
• Transporter
• Drug screened
PROFESSIONAL
Education
Durant High School
Diploma 2001
Georgia Northwestern
Technical College
Rock Spring, GA – 6/2019
AAS: Social Work Assistant
• Dean’s List 2017-2019
• 4.0 GPA
Certificates Achieved
• CPR/FIRST AID/AED
• ELIGIBILITY DETERMINATION
• ADDICTIONS
• DOMESTIC AND FAMILY
VIOLENCE
• TRAUMA INFORMED CARE
• PROFESSIONAL DEVELOPMENT
CERTIFICATE
• ADVOCACY VICTIMS
ASSISTANT AND RIGHTS
Accomplishments
• Nominated for G.O.A.L
• Chosen to attend
events to speak
about my college
• Internship at the
Children’s Advocacy
Center-LMJC 2019
Georgia Northwestern Technical College – Assistant to The Program Director
2019 Rock Spring, GA
• Liaised between teacher and students and maintained effective lines of communication.
• Volunteered to help with special projects of varying degrees of complexity on or off campus.
• Managed filing system entered data and completed other clerical tasks.
• Assisted students with assignments and tasks on a daily basis.
• Answered and managed incoming and outgoing calls while recording accurate messages. Maple Veterinary Hospital- Veterinarian Technician 7/16 – 4/17
• Assisted Doctor with patient care, treatment and surgeries
• Communicated and educated needs of the patient to the owner
• Collecting and recording data
• Performed diagnostic blood tests, reading microscopic labs and took x-rays
• Prepped animals and instruments for surgery
• Placed IV catheters
• Filled prescriptions and administered medications, vaccines and treatments to patients
• Provided clerical assistance to the front desk when my assistance was needed
• Basic open and closing procedures
Contact this candidate