Crew Manager Grocery Associate
Resume:
Keaundra Augustus
Patterson, LA ***** 337-***-**** *********@*****.***
Professional Summary
Dedicated Basketball Coach well-versed in developing skilled players and good citizens with diverse abilities in athletic, academic and social arenas. Award-winning competitor with demonstrated track record of success in team and program leadership. Offering 20+ years of experience in sports.
Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Skills
Academic Eligibility Monitoring
Training Camp Oversight
Individual Evaluations
Nutritional Advising
Work History
Girls Basketball Coach, 08/2022 to Current
Patterson Jr High School – Patterson, LA
Acted as positive role model for team participants and in community.
Promoted good sportsmanship with competing teams on- and off-field.
Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
Promoted stretching, mobility work and proper form to help athletes safely build strength.
Online Grocery Associate, 06/2020 to Current
Walmart – Morgan City, LA
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Consistently met deadlines and quality goals for accuracy and timeliness.
Online Grocery Manager, 03/2020 to 06/2020
Walamrt – Morgan City, LA
Engaged customers and provided very high level of service and support, helping find desired products and items.
Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Performed key tasks to promote inviting grocery store appearance.
Support Manager, 04/2018 to 03/2020
Walmart – Morgan City, LA
Coached employees through day-to-day work and complex problems.
Monitored employee and customer interactions to assess quality of service.
Prepared employee schedules for maximum coverage during key hours.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Deli/bakery, 11/2017 to 04/2018
Walmart – Morgan City, LA
Greeted customers at counter to fulfill requests and answer questions.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Shift Leader, 09/2016 to 08/2017
Tacobell – Morgan City, LA
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Shift Leader, 01/2011 to 08/2016
Tacobell – Abbeville, LA
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Crew Manager, 01/2008 to 11/2010
McDoanlds – Abbeville, LA
Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
Created and implemented policies to achieve customer satisfaction and maintain food service standards.
Communicated and negotiated with various vendors to obtain necessary inventory.
Settled crew member disputes by addressing problems quickly and providing successful mediation.
Education
No Degree: Gerenal Studies
Universal of New Orleans
Associate of Arts: Physical Education, 05/2008
Mississippi Gulf Coast Community College - Perkinston, MS
High School Diploma: 05/2006
Patterson High School - Patterson, LA
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