Customer Support Service
Resume:
ANTHONY
A/P
PROFILE
Highly qualified professional with experience in logistics and process improvement industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment in which your company prides itself. Seeking a position where extensive computer skills will be utilized. Also, to grow along with the company and develop better strategies toward a more efficient way of analytics.
EDUCATION
Security and Financial Analysis, Risk Management, New York Institute of Finance, 1967 History Coursework, Adelphi University, Garden City, NY, 1966 Graphics Design, PC Professor, Boca Raton, FL, 2001 EXPERIENCE
Account Agency Logistics Lead, NASA Functional Control Board Member TRAX International System & Process Equipment Specialist NASA Property Functional Team Member, Equipment System and Process Specialist TRAX International Corp., NASA/GSFC Logistics Support Services, Greenbelt, MD Feb/2010 – Mar/2013
• Developed NASA SAP IAM Property Plant &Equipment program (PP&E).
• Developed Goddard Property NEMS PP system information which limited errors by property manager during property accumulation.
Developed Integrated Asset Management Finance ERP Property Plant &Equipment program (PP&E).
• Business Process Lead for Goddard and Headquarter
• Lead Trainer of Logistics SAP PP&E Property program
• Center Lead Logistics Expert reviewing, updating, and administration of Agency Logistics PP&E program.
• Develop and administer quality control processes Monitor Performance Based Metrics for the Equipment and Disposal Management Branch.
• Perform Quality control checks to achieve performance measures.
• Responsible for contract compliance with the Federal Property Regulations, NASA Procedural Guidelines (NPG 4200), Goddard policies and the Equipment Management Work Instructions.
• SAP Enterprise Property Software Specialist and Center trainer for Branch Leads.
• Supervised employee training in all new SAP software, update Equipment Management Work Instructions and desk guides for equipment and excess warehouse operations in three NASA Centers including Headquarters.
• Administer NASA Goddard, Wallops Flight Facilities and NASA Headquarters Center's Capital Equipment inventory.
• Center points of contact for NASA Goddard, Wallops Flight Facilities and NASA Headquarters Annual Financial Audit of Goddard Equipment Management Branch.
• Administer the Center's equipment loan procedures and Maintain Loan Register.
• Identifying and contacting prospective customers to promote logistical services and negotiate contracts.
• Integrating suitable technology solutions to optimize logistical services and communication channels. Equipment Process Specialist, Perot Government Systems, Greenbelt MD TRAX International
June/2002-Feb/2010
• Assisted in preparing the quarterly aggregation reports, building out in-force portfolios and providing the corresponding loss distributions by peril/region.
• Worked directly with model users to document, retain, and store model documentation including components, processes, and workflows.
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18545 NW 45th Ave Rd, c/o GLK
Site 363, Citra FL 32113
SKILLS
PASQUALE
• MS Office
• ERP in SAP Financial Integration of
Plant Management
• Financial Management
• Onboarding
• Customer support
• Detail oriented
• Negotiation
• Relationship management
• Employee relations
• Problem solving
• Project management
• Leadership
• Mortgage Originator
• Client Relations
• Administrative Support
CONTACT
• Assessed the data quality and make necessary assumptions for modeling. Create reports for client exposure and modeled losses.
• Supported projects that improve our function such as model validation, tool development, and data mining.
• Assisted the Supervisor in reporting activities, work allocation and status update of accounts within the team.
• Worked with our customers to understand exposures, review modeling results, explain modeling limitations and resolve issues promptly.
• Independently execute all responsibilities and activities of the role for the most complex tasks. Website Instructor
The Career Center, Inc, Madison Avenue, New York, NY March/2002 – June/2002
• Provided details of the status and student performance for the portion of curriculum.
• Provided strong subject-matter expertise to ensure curriculum reflects current and robust Web Development practices.
• Teach classes, work closely with the Instruction team, and monitor overall student participation and performance.
• Coordinated cross-functionally across multiple teams to contribute to the goals and initiatives of the Web Development program in conjunction with learning leadership plans and objectives. PCL Civil Engineers
Employed Estimating Department
March/1999 – January/2001
• Created the general contractor bid graphics collation presentation for customer projects.
• Produced multi layered schematic for design build presentations.
• Received bids by sub-contractors.
• Presented bids for DOT at various locations.
• Managed duplication, laser, and graphic equipment department
• PCL Award for design built for Fort Lauderdale-Hollywood International Airport I-95 Interchange Project.
Owner and Operator
Design and Print Company, Staten Island, NY
March/1997- January/1999
• Evaluated job orders and specification to know details like number of materials to be printed, time given for collection, and color sequences.
• Checked printed materials for clarity, accuracy, quality, finishing and other production factors.
• Minimized period by troubleshooting stoppages and breakdowns.
• Operated machine to give printing directions in accordance to job order and specification.
• Ensured that color heads, rollers and ink fountains are clean.
• Assigned labels and stamp to boxes containing printed materials.
• Created space in the printing room by removing excess boxes out of the way.
• Received orders from clients, calculate bills and receive payments. Manager
Mortgage Security Fixed Income Divisions, Various Financial Firms, New York, NY; Fayetteville, AR; Irvine, CA; Ft. Lauderdale, FL.
April-1978 – Nov-1996
• Established and maintained the contact and relationship with office support to ensure operations met the client's expectations.
• Built internal and external relationships to increased targeted sales goals Adhered to all required.
• Maintained the confidentiality of both customer and Bank information ensuring compliance with Bank Policies & Procedures.
• Reviewed and approved all daily transactions, correspondence with Branch Office customers to ensure compliance with Federal, NYSE, NASD Regulations, Institutional Charters and customer by- laws.
• Managed Product development of financial fixed income mortgage securities, trade firm's proprietary inventory, manage product sales force, maintain inventory risk management of mortgage derivative trading and increase expansion of firm's client base. AWARDS
May 19, 2008: NASA Certificate of
Appreciation, recognition of contribution
to the Integrated Asset Management
Property Plant and Equipment (IAM PP&E)
Project Solution.
November 29, 2011: RHG Exceptional
Achievement Customer Service Team to
ESB Outfitting Project.
July 18, 2013: NASA Group Achievement
Award by Nasa Administrator to GSFC
Property Team for the significant
improvement in accounting for Goddard’s
Assets and streamlining of inventory
processes that have benefitted the Agency
by reducing equipment losses.
Contact this candidate