Service Representative Data Entry

* ********* **.

Albany, New York *****

PHONE: 518-***-****

EMAIL: *************@*****.***

Elizabeth J. Esquilin

Objective: To obtain a position where my experience and skills can be utilized to create value for the company and promote future opportunities for professional advancement.Currently seeking flexible work from home employment.

Experience

ChildCare Assistant (2018-2022) Albany, NY

Performed general administrative tasks such as attendance, editing internal paperwork and making phone calls. Communicated with children’s parents or guardians about daily activities, behaviors, and related issues. Read to children and teach them simple painting, drawings, hand crafts and songs. Prepared food and refreshments for children. Sanitize all play and sleep areas at the end of each day.

Client Service Representative 2017-2018 NYSARC, Inc. Latham NY

Tracked payment and billing information for clients. Provided customer service to clients enrolled in program. Assisted bilingual clients complete NYSARC enrollment application. Logged conversations with clients into system. Sent requests to administrative dept. to mail out applications to potential new customers.

ClaimFox Team Manager (2006-2017) @ MetLife Troy, NY.

Provided excellent customer service to Progressive, MetLife and Mercury personnel. Daily tasks include multi-tasking, running and reporting daily productivity reports, coping, scanning, filing, and problem solving at the client site. Responsible for managing the work load and team at the MetLife and Mercury Site.

Credentialing Representative (2004-2006) The TriZetto Group Albany, NY.

Responsible for running applications and productivity reports for 42 Health Care Facilities.

Responsible for investigating providers credentials, educational background and malpractice claims to ensure they met hospital standards for all 42 hospitals in Massachusetts.Provided customer service to providers and clients regarding application status and/or required documentation needed.Performed data entry for credentialing applications received on a daily basis and maintained the work-flow within the TriZetto-NCVO dept.

Claims Customer Service Representative (2003-2004)Value Options Latham, NY.

Performed a variety of offices duties such as answering multiple phone lines, filing, data entry and mailing.Investigated and resolved claims issues.Assisted providers and clients with benefits and claim information.

Customer Service Representative (CHIP) (2001-2003)New York Health Plan Association Albany, NY. Performed complex eligibility determination of enrollment and re-certification for health plan participants. Trained in all aspects of eligibility and coverage for the New York Child Health Plus (A&B) and Children Medicaid programs.Provided telephone customer service assistance to resolve consumer concerns.

Education

Hudson Community College (Individual Studies), Instituto de Banca (Secretarial Science Certificate), Adult Learning Center (G.E.D)Skills: Microsoft Word/Excel/Adobe Acrobat /Cactus/Lotus Notes/Leapfile/Trexo..etc. Bi-lingual (English-Spanish)Ability to work alone and/or with minimal supervision, as a Team Member or in a Team Manager-Supervisor position

References furnished upon request.

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