Customer Service Representative
Resume:
Elizabeth L. Wolfe
West Warwick, RI *****
*********@*****.***
Seasoned customer service professional experienced in making continuous improvements within daily operations by adding efficiency and value through effective communication, organization and office coordination
Core Competencies:
o Data Collection
o Multi-line Telephone Answering
o Communication
o Scheduling / Billing Coordinator
o Claims Processing
o Microsoft Office 365
Professional Experience:
Start up Temp Coordinator
O Received, recorded round trip transportation logs Answered phones. Stamp,label and inserted
materials.
O Supported school bus contractors and school administrators to ensure current, accurate student information and routes by answering phones.
Restaurant Team Member, Howley Bread Company /Panera Bread 2021-Present
O Understanding of POS systems and cash handling procedures
O Providing outstanding customer service to roughly 500 customers weekly
Automotive Title Clerk, Bailey Motors 2020
o Accounts Receivable responsibilities such as receiving and depositing checks o Administrative duties and invoice processing
o Collaborate & coordinate with various dealerships to ensure vehicle inventory is maintained
o Prepared title documents
TSO Analyst / Customer Service Rep, Citizens Commercial Banking 2017-2020
o Analyzed and researched various claims to detect & document fraudulent transactions to minimize risk
o Provided speedy and exceptional customer service
Customer Service Representative, Various Temp Agencies 2018-2019 o Experienced in Heating & Cooling, Automotive, Medical, & Consumer Goods industries o Billing and scheduling coordinator
o Advised on and processed various medical and insurance inquiries to ensure optimal consumer satisfaction
o Serve as a liaison between the business and the consumer to ensure an ideal client experience
Senior Operations Associate, Citizens Financial Group, Inc. 2002-2016 o Verified, documented, and organized, various types of insurance binders
o Researched and authenticated 3rd party authorizations and mortgages
o Processed incoming titles and lien releases
o Utilized proprietary Retrieval Tracking System (RTS) to process various data changes such as auto debit (ACH), address changes, name changes, copy request, etc.
o Reviewed and verified consumer transactions to provide documentation to various parties for matter such as audits, civil litigations, tax purposes, etc.
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