Service Representative Customer Support

Parth Sethi

************@*****.*** www.linkedin.com/in/parthsethi939 813-***-****

EDUCATION

Bachelor of Business Management Graduation Date: May 2025 University of South Florida, Tampa GPA: 3.40/4.00

SKILLS

● Certifications: SQL (LinkedIn Learning), Tableau Desktop Specialist (Udemy), Statistix 10 (USF)

● Expert knowledge of Microsoft Word, Powerpoint, and Excel

● Relevant coursework: Principles of Managerial Accounting, Business and Economics Statistics, Principles of Financial Accounting, Business Calculus WORK EXPERIENCE

Starbucks- USF Library April 2022 - Present

Student Lead

● Train and lead a team of 8+ associates per shift, assign workflow and supervise performance as needed to ensure consistent product quality and instill a customer-first mindset

● Increased sales of specialty menu items by 45% and attracting repeat business and having a five-star client satisfaction rating, engaging customers to understand and respond to needs

● Delivered legendary customer experiences, cultivating a warm, welcoming environment and building positive rapport with new and regular customers alike Sethi’s Delicacy March 2019 - August 2021

Inventory Manager and Customer Service Representative (Delhi NCR, India)

● Managed the monthly inventory of approximately $125,000 and kept track of sales and ending inventory

● Provided retail sales operations support, processing purchases and returns, replenishing and merchandising stock, updating signage, and maintaining a safe, organized work environment

● Introduced the use of lean supply chain management methods, reducing the total lead times by an average of 40%

● Energetic and performance-driven Customer support with about 1.5 years of experience improving customer satisfaction

PROJECTS

Sales KPI Dashboard July 2022

● Developed a sales analysis interactive dashboard on Tableau depicting the revenue and sales analysis over a span of three years

● Created various visualizations categorized by product line, top customers in sales, and sales by division map through treemap, histogram, and symbol map

Student Housing Statistical Analysis Program December 2021

● Conducted primary research on the rental rates for student housing in Tampa, Miami, and Brandon integrating the dataset of 25 units each

● Created various analysis spheres using stem and leaf display, histogram diagrams, and calculating different measures of correlation such as standard deviation, mean, median, and mode using Statistix 10 LEADERSHIP

SHPE- Society of Hispanic Professional Engineers August 2022 Volunteer

● Managed a fundraiser for SHPE and raised $300+ to donate to Feeding Tampa Bay for Hurricane Ian Disaster Response

Delta Epsilon Psi National South-Asian Fraternity Inc. Fall 2022 Fundraising Chair

● Fundraised over $2500+ for Juvenile Diabetes Research Foundation by organizing Walkathons, Dye and Drench A Delta, and various other food fundraisers. Raised over $500 as Dance Marathon and Relay for Life captain

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