It Support Repair Technician

THIERRY NEBIE

*** ********** **, ******** ** ****7-2845

240-***-****/ *****.*******@*****.**

EDUCATION

●October 21 2022: Certificate of Completion CompTIA A+ 220-1001 Core 1

Lab course with simulations/PBP'S by TIA Education Andrew Ramdayal

● July31 2022: Completed a Professional Certificate by Google as a Google IT Support

●November 2020: Completed a Course of studies at Stratford Career Institute, USA in PC Repair( Graduate Computer Repair Technician / IT Support

●Spring 2017: Student at Montgomery College study English for IT

●2006-2008: HETEC University, Ivory Coast (Graduated Senior Technician in Computer Science)

●2004-2005 : Municipal High School of Koumassi, Ivory Coast (Graduated GED)

●1992-1993: Primary Elementary School of Yopougon Ivory Coast (Graduated CEPE)

WORK EXPERIENCE

2008 - 2009: Internship in IT Department of Sport Ministry, Ivory Coast

2009 - 2010: Internship in IT Department of S.CCompany, Ivory Coast

2010 - 2011: Internship in IT Department of Moderns Technical Institute, Burkina Faso

2011 - 2012: Internship in IT Department ofTELECEL FASO Company, Burkina Faso

2012 - 2013: Internship in IT Department of SOFTNET- BURKINA Company

2013 - 2019: Working at SOFTNET-BURKINA Company as a Computer Repair Technician/ IT Support

PROFESSIONAL SKILLS

●Installation: Desktop, PC, laptop, servers, PC for users

Operating system: Installation and reinstallation of Windows OS XPwindows 7, windows 8 windows server

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Windows environments like Mac, Office (including Outlook and its settings) Windows Server and Active Directory.

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Hardware: Installation and configuration of newly acquired peripherals: hard

drive network cards (wired, Wi-Fi, Bluetooth, video card, sound card) motherboards memory, Printer, burner, scanner, mp3 player, digital camera, USB key), server racking

●Computer assembly and disassembly

●Interacting with computers

●Collecting data and information

●Troubleshooting and Debugging

●Encryption Algorithms and Techniques

●Customer Service

●Network Protocols

●Cloud Computing

●Problem-solving and decision-making

●Communication

●Consulting and advising others

●Inspecting equipment, structures, or material. ...

●Documenting and recording information.

●Developing objectives and strategies.

Networks: Installation and configuration and security of the wired or wireless network, configuration of access point, VPN

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Installation and maintenance of the network: access point Wi-Fi, brewing in the bays

Management of users on the network (Active Directory, e-mail accounts

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Software: Installation and configuration of new programs (Internet, office automation) User support and hardware and software checking of computers

Printer Technology LaserJet, DeskJet, Lexmark

●Excellent knowledge of Microsoft office suite

●Great communication and interpersonal skills

●Lovely, empathy and responsible person.

PROFESSIONAL CREDENTIALS:

●U.S Equivalency : Associate of Applied Science degree information and Communication Technology by ForeignCredits,USA

●Computer Repair Technician / IT Support Certificate

●Google IT Support Certificate

LANGUAGES:

Fluently speaking English and French.

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