Customer Service Remote
Resume:
Colin Birch’s
Work Resume
*****.*****@*******.***
San Diego,
92130
EDUCATION
University Of Kentucky – 2 years
Henry Clay High school - High School Diploma
Professional Summary
Hard worker with a love for customer service. Strong willingness to grow and learn. Demonstrated performance history experience in different environments including haunted houses, Fairgrounds, Online videos, and Grocery Stores.
SKILLS
Ability to Listen well
Reciprocating with the customer
Loves to work in teams
Reliable and on time always while remaining flexible
Ability to act quickly and responsibly especially during high traffic times
Understanding and capable of accepting feedback
Attention to detail
Work History
Content Streamer Twitch/YouTube– San Diego, CA 06/2018- 01/2021
Marketing to a viewer base
Creating programs, videos, and moments to entertain an ever-changing group
Sticking to a tight work schedule
Learning how to grow a social media presence
Being proactive towards advertisement opportunities
Learning how to use your personality to grow a business
Scare Actor San Diego Fairgrounds – San Diego, CA 08/2019 – 02/2020
Improvised character presentation and conversations with guests to provide immersive experience.
Researched character types and delivered appropriate voice, gesture and physical presentation.
Studied and rehearsed roles from scripts to interpret, learn and memorize lines, stunts and cues.
Accustomed to attaching and using prosthetics and props
Participated in group meetings pre- and post-production to determine needed changes and discuss options for improvement.
Worked in multiple weather conditions and with various special effects including fog, strobes and loud sounds.
Working long hours late into the night while maintain professionalism and a high energy work performance
Deli Counter Clerk Jimbo’s Naturally – San Diego, CA 07/2021 – 01/20222
Prepared and Served customers “to go” orders involving preparing various sandwiches, cold beverages, and specialty Deli orders.
Provided Customers with in-depth knowledge on Jimbo’s specialty foods and where each local vendor’s item can be obtained.
Interacted with Customers daily to encourage them to try new products or “on-sale” items to promote the Deli.
Handled and Packaged various Meats, Cheeses, Fruits, and Bakery goods.
Responsible for closing the Deli most nights which involved extreme attention to detail and knowledge of the work environment.
Always maintain a positive attitude towards the customers
Working quickly and with attention to detail while being understaffed.
Seaman United States Navy– Great Lakes, Ill 01/2022 – 07/2022
Responsible for maintaining awareness of ship systems and fire safety.
Working in a team environment under stressful conditions
Being able to lead with creative problem solving combined with a knowledge of the systems at hand
Always Physically Active
Knowledge of maintaining computer and fire systems onboard Naval ships
Emphasis on firefighting training.
Server Cinepolis, USA- Del mar, CA 07/2022 - Now
Helping guests achieve a unique and fun balance between theater and restaurant
High speed job, requiring you to move swiftly with large trays of food across an entire theater as well as helping any guests find their way, and checking tickets.
Very high attention to detail with emphasis on balance. You are running food to one theater, while opening tables in another, and making sure to close checks in any other theaters you have. All while ensuring each guest is rewarded the same great experience.
Memorization is huge. Memorizing where each movie that you are currently in is at scene wise to make sure you close checks at opportune times as to not ruin the guests experience and meet your timeframe for check closing while managing your other theaters.
Knowledge of a variety of Alcoholic beverages as well as constantly updating seasonal menus to memorize. These are to fit the time of year and the movie playing.
Cleaning and bussing your own tables before new showings in each theater you are placed in.
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