Data Entry Customer Service
Resume:
Sonja Lawrence
Cross Roads, TX *****
*********@*****.***
Enthusiastic professional with background in program planning, recommending modifications to existing programs and advocating for residents. Home Manager with proven skills in team leadership and training. Capable of overseeing daily residential operations. Focused Group Home Manager with a background monitoring residents health, scheduling appointments and delivering compassion and enthusiasm in all task. A highly collaborative individual with skills communicating effectively, time management and organization.
Authorized to work in the US for any employer
Work Experience
Lab Supervisor
SYNAPSE BIOMEDICAL INC - Denton, TX
December 2021 to Present
• Lab Supervisor
• Section of the laboratories where specimens are received and sorted
• Data entry
• QCing
• Spreadsheets of MI Address and phone number
Specimen Accessioner
SYNAPSE BIOMEDICAL INC - Denton, TX
August 2021 to Present
• section of the laboratories where specimens are received
• sorted
• entered into the Laboratory Information System
• labelled with barcoded labels and processed
Customer Service Representative
SWC Group - Carrollton, TX
July 2021 to August 2021
• Assisted customers with questions
• Kept records of customer complaints
• Managed customer accounts
• Handled billing issues and order inquiries
• Handled emails, inbound calls
Fulfillment Associate
Woot Amazon - Carrollton, TX
November 2020 to February 2021
• Amazon Fulfillment Center customize shirts for customers all of the world.
• Work together as a team to make sure orders are correct before being shipped out.
• Ensuring the customers are happy with there products. Group Home Manager
Innovative Outcome - Denton, TX
December 2012 to July 2020
Supervise, communicate effectively with residents and staff and other stakeholders by listening, being respectful and promoting positive demeanor. Oversaw home inventory of supplies and groceries by tracking use and placing weekly orders. Maintain adequate coverage for residents needs with exceeding budget. Created all staff work schedules so each shift had appropriate number of employees for coverage. Certified Nursing Assistant
Lake Forest Good Samaritan - Denton, TX
December 2010 to March 2013
Assist with activities of daily living, bathing, grooming, hygiene care, transfer to and from bed safely, transfer to and from chair safely, assist with feeding, vital signs, communicate effectively with coworkers, and residents.
Home Manager
D&S Community Services - Austin, TX
June 2000 to December 2010
• Over saw 3-4 staff
• grocery shop
• budget
• complete and submit paperwork in timely manner
• attend weekly meetings
• transport Individuals to and from appointments/Day Programs
• administer medications to Individuals
• reorder medications
• scheduling
• leading, delegating
• problem solving
• team building, flexible with schedule
• communicate effectively with staff
• offer great customer service to our clients & parents DSP (Direct Support Professional)
Denton Development Center - Denton, TX
December 1997 to June 2000
• Assist with activities of daily living skills,
• grooming
• hygiene care
• training goals
• transport to and from appointments
• monitor for safety and security, communicate effectively with coworkers Education
Certification
North Central Texas College - Corinth, TX
May 2006 to June 2006
High school diploma
Denton High School - Denton, TX
June 1997
Skills
• year Written and Verbal Communication, Issue Resolution, Medication Management and Inventory, Team Oriented, s (10+ years)
• 10+ Staffing
• Effective Communication (10+ years)
• Customer Service (7 years)
• Scheduling (1 year)
• Onsite Facility Tours
• Interviewing Skills (1 year)
• Medication Administration (10+ years)
• Patient Care (10+ years)
• Caregiving (10+ years)
• Vital Signs (6 years)
• Meal Preparation (10+ years)
• Developmental Disabilities Experience (10+ years)
• Cleaning Experience
• Laboratory Experience (1 year)
• Laboratory Management (Less than 1 year)
• Research
• Microsoft Excel (1 year)
• Cleaning
• Hospital Experience (Less than 1 year)
Certifications and Licenses
North Central Texas College
Corinth, TX May 2006 to June 2006 High school diploma Denton High School Denton, TX June 1997
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