Assistant Manager Store

Personal information

Name Emad Makram Melek

Address **** * ******* **. ******** 92374

Phone number +1-951-***-****

Marital status Married

Date of birth 1 January 1976

Nationality Egyptian

Email **********@*******.***

Objective

A confident, highly resourceful and reliable manager with an in depth understanding of the bar, restaurant and hospitality industry. Possessing the required communication skills and flair needed to attract customers, drive sales and develop a business. Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles and boundaries. Having an approachable, cheerful and friendly personality and a proven ability to ensure that a customer’s experience is always relaxing and enjoyable.

Now looking for a new & challenging managerial position, one which will make best use of my existing skills & experience and also further my personal development.

Education

El Alson College for Tourist and Hotel Management

1996-2000

Master’s Degree in Hotel Management

American Academy for Tourist and Hotel Management, Cairo, Egypt

1996-1998

El Kawamia Private High School

1992-1996

Areas of expertise

Bar and Restaurant management

Stock management

Pricing strategies

Promoting sales

Client retention

Preparing budgets

Cocktail managing skills

Facilities management

Event planning

Training staff

Work experience

MISSION INN HOTEL

JAN 29TH 2022-PRESENT

COMPLEX ASSISTANT MANAGER

Smokers club

Jan 5th 2020-JAN 25TH 2022

STORE MANAGER

Barriere casino (Sofitel ElgeziraHotel)

April 15th 2017-DEC 24TH 2019

Cairo, Egypt

PR Manager

Intercontinental City Stars Hotel

Bellini bar

Dec 24th2015-April 14th 2017

Cairo, Egypt

Outlet manager

Recruiting, training and motivating staff

Doing regular stock-takes and ordering

Maintaining the condition of beer and wine

Overseeing or liaising with the kitchen

Adhering to budgets, increasing profits and managing cash flow

Dealing with difficult customers

Enforcing health and safety rules

Mojito Bar & Grill Dahab

2006-2015

Dahab, Egypt

Owner and manager

Daily Stock Control and full weekly audit

HR responsibilities including recruitment, training and development of staff

Organizing the daily work and duties

Analyzing data and drawing conclusions for the business

Responsible for management of brand standards, stock rotation & cashing up

Daily and weekly reconciliation of sales/ end of week/ payroll

Coordinating & planning for big events

Keeping up to date with licensing legislation and taking legal responsibility for the premises

The Tree Bar

2011-2014

Dahab, Egypt

Owner and manager

Inspiring bar staff to deliver prompt, friendly and efficient service at all times

Improving customer engagement by delivering exceptional service whilst managing the bar and tending to all guest needs

Creating new beverage recipes, including the bars current highest selling drink

Preparing and serving a variety of drinks and menu items

Leading and coordinating the setup of special events and private parties

Promoting upcoming bar events, programmes and weekly games nights

Recruit, hire, and train all bar staff

Steak House Restaurant

2011-2014

Dahab, Egypt

Owner and manager

Directing general restaurant operations

Monitoring food quality during preparation

Ensuring a positive dining experience for every guest was maintained

Balancing accounts at the end of working day

Opening and closing restaurant

Plan the weekly schedule for all restaurant employees

Schedule reservations for large parties

Preform duties of any employee when necessary

Imaginative Traveller

Cairo, Egypt

2003- 2005

Tour leader and travel officer

for the Middle East

Arranging conferences, meetings, parties

Arranging and leading tours for English speaking

Planning and organizing tours

Leasing between the tourist group and all travel sites, accommodations, transportation

Four Seasons Hotel

Cairo, Egypt

2000-2003

Bartender and Shift Manager

Receiving drinks orders

Preparing garnishes to the bar standards

Maintaining service areas to unsure standards were established

Communicating with the support staff peer to help us best coordinate as a team to bring about the best results

Processing payments for drinks and any other orders

Taking stock and compiled and filed a report on the days sales

Vox Club Bar

New York City, USA

1998-1999

Bartender

Combining and serving different types of beverages

Providing beer, liquor and wine in bars and managing the customers

Gathering cash of correct amount from the customers and managing the inventory

Handling and monitoring the supplies of the equipment and drinks at the bar

Personal qualities

Persuasive & Team leader

Punctual

Smart & presentable

Charismatic

Initiative

Warm, friendly and engaging personality

Special skills

Native Arabic

Fluent English

Driving license (Category B)

Computer literacy Microsoft Office, Outlook Express, Power Point

Hobbies

Preparing different dishes

Traveling

References

Available upon request

Contact this candidate