Customer Service Support
Resume:
Lynette Tovar Phone
***********@*****.***
Location
Carrollton, TX
About me
I am currently seeking an evening Remote Role in Customer Service Support and Engagement. My goal in being a Customer Service Support Team Member is to make an impression on a customer or potential customer. Kindness is everything to me and one of my best characteristics, nothing will change that, it's top tier. Over the years I have worked with many di erent walks of life, good, bad and everything in-between, so working under stressful pressure with di erent moods is my muse. Engaging a customer or potential customer with Kindness helps promote the company I am working for by that customer having that good experience which leds them to network for us by word of mouth. I love it! On top of the knowledge that I can provide to them to make an e cient sale or inquiry. It's a win win! Experience
Warehouse Manager, York's Medical Supply 2022 – Present Oversee manufacturing of Colonoscopy and Surgery Kits, make sure orders are ready to distribute in atimely manner as well as communicating with FedEx about timely pickups. Logistics, inventory assessing,loss prevention inquiry. Oversee/Manage warehouse ow. Communicate with Mr. York of any mishapsor concerns.
Lead Server/Bartender/Trainer, Bowlmor-AMF 2016 – 2022 Greeted customers in restaurant, maintained the upkeep of my section while providing customers withthe customer service experience and engaging customers in suggesting and upselling. Accepted andprocessed payments while maintaining inbound calls. Cooked for a few months during slow season,showed potential clients event rooms and activities, decorated and Host/Bartended for clients and theircompany during winter season. Cleaned and maintained display cases, equipment, tables, lanes, kitchenand bar.Assisted co-workers as needed.Communicated with MOD on any customer concerns when needed.
Sales Lead/Key Holder, Sears Outlet 2015 – 2016
Open/closed facility, unload weekly trucks, front face and stocked shelves, inventory count at end of day,trained new hires on register and guided them in sales and customer service.
Manager, Starplex Cinemas 2010 – 2015
Managed 8-12 employees, assigned speci c duties and trained new hires.Oversaw the up-keep and maintenance of the theaters lm rooms.Ordered supplies after inventory cycle counts, as well as closed out cash drawers, and resolved anycustomer escalations.Communicated with Corporate with any issues that would arise from customers and/or employees. Alsoreported daily End of Day Sales Cap reports to Corporate.
Paraprofessional Educator, Garland ISD 2006 – 2010 Assisted in classroom management, reporting student activity and development, ling paperwork forteachers and/or for student management and managing the school's front o ce.Processed credit card payments for PTA as well as receipts to parents, faculty, or paid invoices fromvendors.Assisted in classroom management - copy and printed worksheets, led mail, and assisted with emailsand conferences. Customer Service/Sales Rep/Loss Prevention, Mervyn's 1997 – 2003 Serviced the store's guest service desk by answering In bound calls and providing information about thestore and departments. Promote Rewards and loyalty program for customers as well as credit card.Maintained inventory count for Loss Prevention alongside manager both on the oor and on our data basecommunicating with the warehouse and logistics if expecting shipments in. As well as Loss Preventioncontrol on the oor with ow of customers.Processed credit card and applied cash payments to customer accounts as well as reconciled any issueswith an account.Unload/Stock shipment received.
Education
South Garland High School
Secondary Education
Skills
Records Management Document management Documentations Sales support Sales Outbound Email Inbound Calls Accounts Receivable Accounts Payable Customer Satisfaction Customer Support Customer Service Loss Prevention Outbound call
Languages
English (Native)
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