Customer Service Debt Collector
Resume:
AIRICKA HAYES
480-***-**** **************@*****.***
MESA, ARIZONA
OBJECTIVE
To secure a long-term career opportunity that allows me fully to utilize my customer service, account receivable, and collection skills while making a significant contribution with a company that allows for growth.
SKILLS
Ability to meet deadlines
Contribute to team environment
Knowledge of Microsoft programs
Strong organizational skills
Adhere to directions given by management
Time management skills
Comprehend legal documents and legal
Attention to detail
Correspond with different departments and companies
Provide exceptional customer service over the phone
EXPERIENCE
PARTNER SUPPORT RELATIONSHIP SPECIALIST
FREEDOM FINANCIAL JANUARY 2020 – PRESENT
RESPONSIBLE FOR REVIEWING CONSUMER ACCOUNTS AND RESOLVING DISPUTES
MAINTAIN COMMUNICATION WITH CREDITORS AND LAW FIRMS
RESOLVE HIGH LEVEL ESCALATIONS IN A TIMELY MANNER
EXPEDITE CONTACT WITH CONSUMERS TO RESOLVE ISSUES
PERFORM QUALITY CHECK ON CREDITOR DISBURSMENTS
MEET DEADLINES WHILE WORKING INDEPENDENTLY
ACCOUNT ESCALATION SPECIALIST
FREEDOM FINANCIAL MAY 2019 – JANUARY 2020
SKILLED IN IDENTIFYING ACCOUNT CONCERNS
RESPONDS TO AND MANAGES COMPLAINTS AND ESCALATIONS FROM CLIENTS AND CUSTOMERS FOR A COMPANY OR ORGANIZATION
REMIT PAYMENTS TO ACTIVATE SETTLEMENT AGREEMENTS
ONE CALL RESOLUTION
SENIOR DEBT COLLECTOR
COMPUTERSHARE-SPECIALIZED LOAN SERVICING JULY 2017 – JULY 2018
SERVICE INBOUND AND OUTBOUND CALLS WHILE ADHEREING TO COMPANY CALL GUIDELINES
CONTACT CLIENTS TO REMEDY DELINQUENCY OR NON-PAYMENTS
DETERMINES APPROPRIATE COLLECTION ALTERNATIVES TO SETTLE SHORTFALL
ACCURATELY MANAGE ACCOUNTS WHILE DOCUMENTING ACOUNT HISTORY
CONSISTENTLY MEET MONTHLY COLLECTION AND COMPANY GOALS
ABILITY TO PROVIDE REGULAR CONFLICT RESOLUTION
EDUCATION
ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION
SOUTHERN NEW HAMPSHIRE UNIVERSITY CURRENTLY ATTENDING
HUMANITIES & SCIENCES ACADEMEY – HIGH SCHOOL DIPLOMA
PHOENIX, ARIZONA 2011 -2014
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