Service Worker Customer

DAWN M. SILVER

**** ******* **** *********, ** **206 **************@*****.*** 443-***-****

OBJECTIVE

Become a team member within a successful and highly prestige company. While displaying great customer service skills, problem solving and hospitality. Leadership and determination are my strongest attributes, able to follow rules and procedures that are put in place with purpose.

EXPERIENCE

STERILE INSTRUMENT PROCESSOR JOHNS HOPKINS HOSPITAL

OCT.2020-PRESENT

Inspect, clean, assemble and sterilize surgical sets for Operating Rooms and Outpatient surgeries.

Deliver prominent levels of professionalism and support co workers when needed to get the job done well and efficiently

Operate Sterilizing Machine

Fill Pyxis machine with instrument for nursing to use when needed

Perform daily testing of IUSS

Collect data, document, and record information

FOOD SERVICE WORKER 1—JOHN HOPKINS BAYVIEW MEDICAL CENTER JAN 2004 - PRESENT

Utilizes commercial equipment to cook food in accordance with health codes to ensure prepared foods reach optimal temperature.

Consistently demonstrates compliance with food safety procedures in accordance with company policies, health, and sanitation regulations in preparation of food by washing, cutting, chopping, slicing, mixing, and assembling.

Places food trays over food warmers for immediate service on service line or store them in refrigerated storage cabinets.

Immediately informs supervisors when supplies were low or if equipment malfunctions.

Utilizes all five senses when preparing meals to confirm with recipes and ensure appetizing taste and appearance.

Observes and verifies trays for accuracy and completeness before delivering for service.

Reports to all shifts wearing a neat, clean, and unwrinkled uniform.

Read and maintain Diet sheets that contains confidential patient information

Understand and respond to written and verbal instructions

Walking and standing for extended periods of time

Lifting or carrying 50lbs or more

Doing The Best, I Can

CASHIER—RITE AID PHARMACY

MAR 2006 – AUG 2006

Strictly followed all cash, security, inventory and labor policies and procedures.

Handled currency and credit transactions quickly and accurately.

Pleasantly and courteously interacted with customers.

Greeted customers and provided excellent customer service.

Maintained high standards of customer service during high-volume, fast-paced operations.

DIETARY AIDE—FUTURE CARE CANTON HARBOR AUG -2003 JAN 2004

Assisted in the preparation and service of meals and snacks while maintaining appropriate portion control.

Verified accuracy of prepared trays to ensure each tray complied with menu and resident’s dietary preferences.

Set up serves lines in accordance with menu and supervisory instruction to include organizing and displaying sanitized trays, dishes, utensils, and containers.

Worked on tray service line accurately filling orders by placing food on general and modified trays in a timely manner.

Follow food safety procedures according to company policies and health regulations when: washing dishes, using food prep equipment, sanitizing trays and cleaning community dining areas.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Diligently restocked workstations and display cases and prepped items for later use to save staff time during busy

EDUCATION

CARVER VOCATIONAL TECHNICAL HIGH SCHOOL, BALTIMORE, MD

HIGH SCHOOL DIPLOMA

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