It Manager Support

Santiago Muro

Griffith, IN *****

630-***-**** • **************@*****.***

IT Leader

Top-performing IT professional with 15+ years of progressive experience managing

complex IT infrastructures, networks, and projects.

AREAS OF EXPERTISE

●High achieving leader with a dynamic history of leading daily execution of IT functions—new technologies, infrastructure, data center, project management, operations maintenance, end user, networking, software, and hardware support.

●Expert at project scoping, team building, managing deadlines, understanding and articulating priorities, architecting technical solutions, and delivering results.

●Excellent communicator with the innate ability to lead cross-functional teams, influence key stakeholders, and translate complex technical ideas into lay terms.

PROFICIENCIES

Technical:

Windows 2016 Datacenter, Windows 2012 R2, Windows 10 Pro, Office 365, Aruba, Cisco, Dell Switches, NSA 2600, NG F280, ASA Firewalls, Ruckus APS (24), Database SQL Server 2014, VMware ESXi 4.1/5.0, MS SCCM 2016

Core:

Team Leading & Training, Project Management, Client Service, Process Improvements, Cross-Team Collaboration, Quality Standards, Risk Management, Relationship Building, System/Infrastructure Management, Upgrades, IT Support

Professional Experience

Power Equipment Direct, Bolingbrook, IL

IS Manager (8/2016 – Present)

Lead technical teams, delegating tasks to maintain technical infrastructure. Conduct weekly staff meetings to coordinate new projects, installations, and develop troubleshooting standards. Manage multiple technical projects from scope through delivery, collaborating cross-functionally to meet deadlines and expectations. Work cross-functionally transforming business goals into technical implementation plans.

Key Achievements:

Redesigned IT workflow and reallocated resources, resulting in decreased project cycle time.

Converted the physical environment to Hyper-V.

Successfully integrated Salesforce with Azure Active Directory, increasing sales team efficiencies.

Installed and maintained Mitel ECC for 135 phones, seamlessly integrating email, phone systems, and web chat.

Designed and implemented a satellite office infrastructure using new switches, firewall, and Ruckus APs.

Automated several repetitive tasks to improve productivity.

Mr. David’s Flooring INTL, LLC, Itasca, IL

IT Manager & Integration Support (7/2014 – 8/2016)

Led development and implementation of networking infrastructure for 7 locations. Installed, configured, and troubleshot LANs, WANs, and Intranets. Managed multiple concurrent technical projects as Lead Engineer from scope and discovery though testing and deployment.

Key Achievements:

Created a single storage group to migrate from Hyper-V to VNX5200.

Provided detailed documentation to corporate resulting in reduction resolution time.

Spearheaded data center redesign, building a block-only for ESXi hosts, installing a new vSphere 5.5vCenter, and creating 1 3-node cluster.

Demar Direct, Lombard, IL

IT Manager (5/2001 – 7/2014)

Executed all network administration duties, configuring, installing, and administering the network infrastructure and telecommunications system for 50 employees. Troubleshoot and resolve issues quickly and efficiently. Collaborated cross-functionally to gather technical requirements and allocate resources. Ensured adherence to quality standards and asset management policies. Monitored project deliverables, comprehensively documenting steps, executing risk mitigation, and providing key updates and reports with associated metrics to senior leaders and stakeholders.

Key Achievement:

Recognized for possessing strong work ethic and mastering new technologies with ease.

Education

DeVry University, Chicago, IL

Associate of Applied Science in Electronics

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