Data Entry Customer Service

Zafir Brown

Columbia, South Carolina

Phone: 803-***-**** E-Mail: ***********@*****.***

Profile

Experienced Customer Service Representative

with strong skills and experience in the following areas: Ability to assess situations and make decisions supportive to the company and the customer Computer literate with strong working knowledge of MS office programs. Ability to calmly and politely deal with frustrated consumers and/or vendors Strong ability to multi-task, working numerous projects concurrently Strong keyboarding and data entry skills

Strengths

●Background encompasses IT experience utilizing a strong work ethic, an attitude to “go the extra mile,” and a commitment to meeting and exceeding organizational objectives.

●Strengths: Hard working/industrious; positive attitude; excellent communication skills; team player (works well with others); highly responsible; dependable; skilled at multitasking; self-motivated; achievement-oriented.

Areas of Expertise

● Analyzing & Resolving Problems ● Leadership and Management

● Customer Service●Providing Support

● Basic Computer Knowledge●Windows 10

● Team Shift Lead ●Organized

Technology Skills

●Active Directory; Windows 7, 8 & 10; Mac, IOS Devices; Microsoft Office 365 Products.

Professional Experience

Zaxby’s, Leesville, SC December 2021 to June 2022

Assistant Store Manager

●Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.

●Follows all Company policies and procedures

●Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.

●Supports Store Manager in loss prevention efforts

●At the direction of the Store Manager, supervises, trains, and develops Store Associates on Zaxby’s operating practices and procedures

●Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store

South Carolina Pole and Piling, Leesville, SC October 2019 to Now

Laborer

●Assisting skilled tradespeople in their duties.

●Loading and unloading materials and equipment

●Cleaning and preparing construction sites

●Prepare and set up machines and tooling for woodwork manufacturing

●Lift wood pieces onto machines, either by hand or with hoists

●Operate woodworking machines, including saws and milling and sanding machines

●Ensure that products meet industry standards and project specifications, making adjustments as necessary

Walmart, Aiken, SC December 2017 to April 2018

Stocker

●Ensuring shelves and storage areas are stocked with the right product

●Unpacking and breaking down merchandise cartons and pallets

●Displaying advertising and pricing signs

●Providing exceptional customer service and assisting customers in locating and selecting the best solutions

●Cleaning display cases, shelves, and aisles

●Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement

●Experience executing daily/weekly workload to support business priorities and deliver on sales goals

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