Health Aide Tour Guide
Resume:
ZINA SAMOYLOFF
PROFILE
Diligent worker and problem solver. Unmatched work ethic and goal setter, my work history showcases my dedication and strength. I thrive in customer-oriented environments.
CONTACT
PHONE:
***************@*****.***
KEY SKILLS AND CHARACTERISTICS
Friendly, courteous, and service oriented
Poised under pressure
Solid written and verbal communication
Excellent listener
Creative problem solver
Fluent in Russian Language
WORK EXPERIENCE
Imaging Technician III
Encova Insurance, Columbus Ohio
1994-2022
Contact Suzanne Lones 614-***-****
Responsibilities included sorting incoming mail. Processed thousands of payments received from policyholders, claimants, other insurance carriers and agents within the insurance industry. Conducted research for payments coming without proper information (policy number, name, address etc). Responsible for daily deposit of all payments processed, which included balancing the money deposited by different company branches. Experienced in working in Legacy, Kofax and GuideWire systems. Imaged thousands of incoming paper documents and indexed each document into the proper repository. Participated in Employee Suggestion Program, providing 2 major recommendations on improving the working processes. Received multiple appreciation notes from company management and customers for going above and beyond to achieve ultimate customer satisfaction.
Home Health Aide – Golden Rule, Columbus Ohio
2010-2022
At home health aide for the elderly. Assisted with personal care and housework. Responsible for meeting the tailored needs of each client.
Tour Guide – Moscow Tourist Burau
Moscow Russia
1987-1991
Accompanied groups of visitors at the town of Suzdal and city of Moscow, Russia. Whether on day trips or longer visits, I provided them information and insights that help them make the most of the experience. Created a warm and welcoming atmosphere for students, parents, and others alike while inspiring minds with the unique history.
EDUCATION
Moscow State College of History
1981-1985
Bachelor of Arts in Scientific History and Archives
Moscow Tour Guide School
1987
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