Customer Service Representative

Mary Larocco

Alexandria, VA ***** 571-***-**** ************@*****.***

Overview

Personable and results-driven individual with 7 years of experience in performing clerical and administrative duties. Received recognition for customer service performance. Skilled at developing rapport with clients, and with navigating both emergency and non-emergency phone calls.

Skills

·

·Emotional intelligence

·Teamwork

·Attention to detail

·Time management

·Multitasking

·Professional phone etiquette

·Credit card transactions

·Microsoft Word

·Proofreading

·Company clerical software (e.g., Woofware and Infinity)

Experience

CLIENT SERVICE REPRESENTATIVE VCA ANIMAL HOSPITAL APRIL 2019 – SEPTEMBER 2022

·Scheduled appointments.

·Reviewed faxes and emails.

·Coordinated with staff members from various departments to ensure quality service for clients and their pets.

·Worked with doctors to update prescriptions.

·Promoted wellness coverage programs.

·Addressed client complaints promptly.

RECEPTIONIST HCR MANORCARE MARCH 2017 – APRIL 2019

·Greeted visitors and made sure they were signed in.

·Provided receipts for payments.

·Performed transactions in a resident’s trust fund account.

·Organized new filing systems.

FLORAL CLERK SAFEWAY OCTOBER 2014 – FEBRUARY 2016

·Unloaded shipments and reviewed billing.

·Updated price signs and recorded sales.

·Promoted sales.

·Created floral orders for various occasions.

LIFE ENRICHMENT MANAGER SUNRISE SENIOR LIVING JUNE 2014 – OCTOBER 2014

·Designed activity programs for senior citizens with dementia.

·Contacted family members of patients to provide updates.

·Participated in conference calls.

·Organized field trips.

ACTIVITY ASSISTANT ARDEN COURTS MARCH 2014 - JULY 2014

·Taught activities to senior citizens with dementia.

·Set up community events.

Education

STUDIES CERTIFICATE JUNE 2018 PENN FOSTER CAREER SCHOOL

·Electronic Health Records

STUDIES CERTIFICATE DECEMBER 2016 PENN FOSTER CAREER SCHOOL

·Medical Administrative Assistance

BACHELOR OF SCIENCE AUGUST 2013 UNIVERSITY OF INDIANAPOLIS

·Major: Community Health Education

Awards

HCR MANORCARE MARCH 2018

·Employee of the Month

SAFEWAY MARCH 2015

·Excellent Customer Service

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