Collections Specialist Customer Service

Valerie Oppedal

**** ******** ***** **, #**, St. Louis, MO 63129 636-***-**** (phone) *******@*****.*** (email)

Areas of Expertise -Commercial Credit & Collections, A/R Reconciliation, Cash Applications, Billing, Accounts Receivable, Accounts Payable, Cash Applications, Payroll, General Accounting & Customer Service.

Software - Microsoft Word, Excel, Outlook 360, JD Edwards, SAP, Macola, Oracle, 4-D, Sales Force, MAS 90 & 200, Gold Suite & Millennium payroll software, Netsuite, Logisense, Termsync, Spiceworks, AS 400, Filenet, Eclipse

Experience

Robert Half Agency @Novus International - St. Charles, Mo May 2018 - May 2018

Collections Specialist

Posted all Checks to numerous accounts

Business to Business Collections

Study Creditworthiness

Release Orders case to case basis

APN Software Services @ Tyson Foods – Earth City, MO December 2017 – March 2017

Collections Specialist

Business to Business Collections

Resolve Billing issues

Take Live Checks

Process adjustments

Coordinate with Sales, Customer service to resolve issues

Callabera @ Citicorp– O’Fallon, MO September 2017 – October 2017

Accountant

Analysis of accounts for exceptions

Put together a package of accounts to issue checks or further investigation

Use 3 key systems to look at status and see if legitimate claim for check

Work from excel sheet, notating findings

Send each evening to supervisor for review

Accella Performance Materials – Maryland Heights, MO September 2016 - July 31, 2017-Perm

Sr. Collections Specialist May 2016 – September 2016 -Contract

Business to business collections of over 5 million in receivables

Cash Applications

Process credit card payments

Resolve billing issues

Email and call on past due clients

Send Final Demands for payment

Coordinate with Sales and Customer Service at other collections

Accountemps – Maryland Heights, MO – American Furniture – Wright City – Accella – Maryland Heights, MO March 2016 – September 2016

Invoicing/Billing Specialist – American Furniture

American Furniture-Temp/Accountemps

Invoicing, filing, AR duties as assigned

Verizon – St. Charles, MO January 2016 – March 2016

Billing Specialist/Customer service

Set up new customer accounts

Resolve any billing issues

Issue credit when necessary

Participate in weekly meetings

Process credit card payments

Sotel Systems Inc – Maryland Heights, MO August 2014 – September 2015

Collection Analyst

Collection portfolio of over 6 million in receivables

1 million plus in 60-90, currently 4.5 current

2300 customer base

Resolve any billing issues with customers

Email and call all past due accounts

Resolve any RMA issues

Process credit cards for payment

Submit write offs for small uncollectable balances

Send 10 day demands and prepare for Legal

Reduce or Advance credit limits

Place customers on credit hold

Elsevier Publishing-Maryland Heights, MO February 2012 – July 2014

Collection Analyst

Collection portfolio over 7 million in receivables

350 – 400 Accounts

Place accounts on credit hold

Send out Final demands and prepare for Legal

Key Accounts, CVS, 3-M Corp, Wal-Mart, Omnicell, Costco

Handle variety of accounts, Rights and permissions, Gold Standard, Medai

Work closely with sales, cash applications to ensure proper billings & adjustments

Resolve credit balances

Resolve any deductions

Beginning Feb 2012 balance for portfolio Current – 30 =18.72%

July 2012 Current – 30 = 93.4%

Processed credit card payments

Prepared paperwork to send accounts to third party

Reduced balances from each bucket May to November by 50%

Laird Technologies - Chesterfield, MO October – 2010 to December 2011

Collections Specialist

3.3 million total portfolio

Reduced beginning balance of 35% past due to 12% in 2 months

Reduced 6 months to 7%

Make Collection calls, emails up to 60 per day

Identify risk accounts to place on credit hold

Resolve customer deductions

Ensure credits are being issued and applied

Resolve 75% of all 365 days and over balances

Back up Invoicing for 200 customers

Sara Lee Corporation -Earth City, MO July – 2008 to April 2010

Credit Analyst

6 million total portfolio

Reduced over 30 balances from 3.365 to 1.51% within 5 months

Reduced 60 – 90 by 2/3 in 5 months

50 plus collection calls per day average

Placed accounts on credit hold

Large dollar accounts from compass, State of Michigan & Southern Region

Met all focal points and bonus

Work closely with route drivers, sales, and management

Resolved billing issues

Resolved any deduction issues

Contact this candidate