Customer Service Bartender

PATRICIA ELLIOTT

Bloomfield Hills, NJ ***** 201-***-**** *.*************@*****.***

Professional Summary

Well-rounded Bartender with 5 plus years in the industry and a wide-ranging history in customer service. Looking for the opportunity to build and strengthen the customer base of a fine establishment. I bring passion for the industry, a fun, positive attitude and an understanding of customer service. Established mixologist with a flair for creating exciting and on-trend cocktails. Seeking a Bartender position with a new or soon-to-open bar. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust. Always set an extremely high standard of quality for myself and perform better than the employers expectations. Can mix various drinks according to the instruction of the customers; following orders right to the T. Have a few trademark concoctions of my own which were popular in all the previous bars I worked in. Have a flashy and quirky style of serving drinks Like to work in a clean area, hence, keep the bar are extremely clean and tidy. Can strictly adhere to the policies set by the employers and serve drinks accordingly. Easily guide patrons around the menu. Calm and cool nature, and like to interact with the customers to put them at ease. Skills

Supply and Inventory Maintenance

Monitoring Alcohol Consumption

TIPS Certified

Suggestive Selling

Anticipating Guest Needs

Patron Rapport

Cash Handling and Management

Mixology Techniques

Cocktail Service

Liquor, Beer and Wine Knowledge

Menu Memorization

Ability to Lift 30 Pounds

Food and Beverage Service

Handling Difficult Customers

Hospitality and Guest Service

High-Volume Environments

Work History

Bartender 06/2021 to 06/2022

Ash Bar And Grill – Bloomfield, New Jersey

Ensured a clean working environment for customers as well as other employees. Performed all end of day duties including tallying up and verifying all cash and credit card transactions.

Stocked and maintained sufficient levels of beverage products behind the bar Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Set up bar for operation, obtained cash bank and stocked service bar. Adhered to state laws regarding alcoholic beverage services and customer regulations. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Bartender 05/2018 to 03/2020

Hopscotch – Jersey City, New Jersey

Kept bar presentable and well-stocked to meet customer needs. Communicated with guests to record orders and assess needs Anticipated guest needs and provided proactive service. Assisted with bartending duties during high-volume shifts. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Polished glassware, bussed tables and removed debris to keep customer areas clean. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Assisted servers with specialty drinks orders by preparing on-demand items without delay. Upsold menu items to customers, driving up per sale revenues and maximizing profits. Upsold daily specials and beverage promotions to exceed daily sales goals. Bartender 01/2017 to 05/2019

Lightrail Cafe – Jersey City, NJ

Greeted guests in a timely and professional manner. Poured drinks using standard pour according to specifications Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner. Maintained full knowledge of beverage lists and promotions Consistently used suggestive selling techniques

Refused service to intoxicated guests. Upheld strict cash handling procedures Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Decreased waste, following strict recipes and drink measurement protocol. Developed new signature cocktails to support bar marketing brand and increase profits. Improved and applied social media marketing strategies to increase patronage. Education

High School Diploma 06/2011

Bayonne High School - Bayonne, NJ

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