Assistant Manager Customer Service

CATHERINE CASMIR

*** ******* *****, *** #****, Cliffside Park, NJ 07010

Phone: 551-***-**** Email: *******@*******.***

SENIOR MANAGEMENT PROFESSIONAL

Top performing Sales and Management Executive

Executive with 25+ years of experience in Operations Management in both wholesale and retail areas of management. Credited with combining sales marketing and product development to lead high profile generating operations in a very competitive market in the Metro New York area and throughout the United States of major retailer chains, shopping channels, and big box retailers.

Strong expertise in managerial aspects of retail sales operations as well as motivating all levels of personal. Demonstrate communication skills that enhance customer satisfaction and drive substantial business performance to increase profits.

Areas of Strength

·Sales Forecasting

·Inventory Control

·Strategic Planning

·Recruitment & Training

·Store Operations

·Industry Networking

·Customer Service

·Compliance Champion

·Marketing Trends

·Sales Proficiency

·Social Media

·Tactful Closing

Key Skills Assessment

STRATEGIC KEY SALES PERFORMANCE

·Implement strategic and tactical sales and marketing avenues to increase company revenues.

CLIENT RELATIONS

·Committed to quarter backing working relations through the exchange of knowledge, experience, and goal sharing to maximize staff functions and customer satisfaction.

Employment History

ASSISTANT MANAGER NEW YORK & CO. OCT. 2017-CURRENT

Responsible for running the business, hiring and coaching for improvement. Contributes to store’s organization and overall improvement, increasing sales and training others to grow within the company. Following company standards with regard to the floor plan and to up-sell all customers.

ASSISTANT MANAGER WALMART 2009-2016

Contributed to Walmart organization and stores overall improvement. Recognized as a top achiever within 1 year of hiring, subsequently leading to promotion to Front

end management position.

Instrumental in managing frontend Walmart store operations while increasing sales from 34 million dollars in fiscal year 2011 to over 85 million in the year 2016.

Recruited to coordinate cross disciplinary Retail Sales operations that included inventory expenses and stock control while reporting to corporate management.

Supervised a team of more than 100 employees for job performance and customer satisfaction standards always out performing all my peers.

Key developer of personnel that hired and trained new employees on all aspects of Walmart operations inclusive of customer satisfaction.

Store liaison that built relationships with vendors while directing all promotional activities.

OPERATIONS MANAGER GOLDFORCE INTERNATIONAL 1998-2009

In charge with the daily operation of a world-renowned wholesale gold distributor coordinating with salesmen all over the globe in the purchasing of jewelry.

Supervised packing and shipping department of the company and coordinated all the jewelry shipping to major retail chains such as JCPenney, Walmart, Kmart, Costco, BJ’s.

Performed all areas of budget control and held the distinct position of answering to CEO for all areas as it was related to gross profits.

Developed and mentored shipping and receiving clerks and packagers to excel in areas as related to customer service.

Drove significant sales performance continuously exceeding yearly budgets set forth company executives and shareholders.

*References available upon request

Contact this candidate