Entry Associate Data
Resume:
Kingston **,
St. Andrew
Jamaica, W.I.
Phone: 876-***-****
E-mail: adtb89@r.postjobfree.com
Renate Jackson
September 1, 2022
To whom it may concern,
It is with interest, enthusiasm and with the knowledge and experience that I have gained working in the customer service oriented company, Digicel Jamaica, as an inbound and outbound telesales agent, Electoral offices as Supervisor/Poll Clerk, Teaching Practice at various high schools as well my current tenor with Jamaica Post, I hereby apply for a post commensurate to my qualifications. I am a very competent individual and I possess the characteristics to accomplish any assigned task.
In addition, my work experiences have provided me with the opportunity to hone my time management and research skills, as well as to advance my teamwork abilities, which enable me to prioritize and complete multiple tasks, as well as follow through to achieve the projected goals of the organization. I am computer literate and possess the technical skills to maneuver through the Microsoft Office Suite, and by working for an organization of the size and reputation as yours, I know I will experience tremendous professional growth.
I am an individual who possesses strong work ethics, commendable interpersonal and communication skills. With these attributes, I am confident that I will be able to perform any task given to me, thus making a significant contribution to your organization.
I have the drive and the aptitude to learn, in order to perform the job required, satisfy the needs of the customers and contribute to the institution’s growth. Additionally, I am a strong believer in company loyalty and professional integrity with good interpersonal and communication skills to deal with individuals on a daily basis. My genuinely friendly, yet professional personality, enhances peer, employee, and supplier and customer relations. I would welcome the opportunity to be a part of your team.
Attached is a copy of my resume and qualifications for your perusal.
I am available for an interview at a convenient time. Thanks for your time and consideration. I look forward to speaking with you soon.
Yours truly,
Renate Jackson (Miss).
Renate Jackson
Customer Service Supervisor/Computer Data Entry Associate
Deliver a positive customer experience to all customers, utilizing skills to anticipate customer needs and suggest alternatives and provide solutions. Provide guidance and resolution on a wide range of technical and non-technical customer issues. Excellent communication skills, having shown abilities to be an effective team player and will demonstrate commitment to ensuring customer success.
Input appropriate data in prescribed format, utilizing basic knowledge of computer software or system. Cross references data to ensure accuracy and completeness; scan and edit for errors during entry.
Email - adtb89@r.postjobfree.com ; Location – Kingston, Jamaica; Mobile – 876-***-****
Professional Experience
Electoral Office of Jamaica October 2021 – March 2022 (Temp. Clerk)
●Issuance of New voters ID
●Renewal of new identification cards / Data entry of ID information
Post and Telecommunication October 2019– June 2021
●Assist both internal and external customers with queries
●Deliver and Collect Parcels and Packages to customers
●Pay Pension to seniors
●Operate Bill Express
Digicel Jamaica Limited December 2015 – March 2018
●Assist both internal and external customers with queries
●Educate customer to use product and services offered
●Make customers aware of sales, promotions and special events
Outbound TeleSales (Customer Care) Agent
●Making calls to prospective customers relating to:
oCreation of Digicel Play Accounts
oBill Queries
Inbound Telesales (Customer Care) Agent
●Receiving calls relating to:
oCreation of Digicel Play Accounts
oTroubleshooting
oBill Queries
Special Projects Outbound
●Calling prospective customers in order to create Digicel Play Accounts
Special Projects Collection
●Calling disconnected customers in a hope to retain them by offering them payment plans to clear outstanding balances
Ministry of Foreign Affairs and Foreign Trade October 2005 – November 2015
Records Clerk 1 and 2
●Docketing (filing of incoming correspondences)
●Charging out of files to officers in department assigned and to others
●Opening of incoming mails (registered and unregistered) from both the post office and those received from the front desk
●Docketing of Payments
●Collecting Mails from the bag room
●Writing up of Value Book
Registrar Records Officer 3
●Supervision of seven other members in the department
●Assigning of file numbers to correspondences to issue to staff members for filing
●Checking of files docketed by staff
●Training new members of the registry staff
●Updating of file database
On the Job training
●Records Management Course (Certificate)
●Supervisory Management
On the job experience
●Mission in New York, USA to assist and update records and registry
Education
2022 - ENEB University of Barcelona (Masters Business Administration – Pending)
2020 - ENEB University of Barcelona - Diploma Public Relations
2013-2017 - University of the West Indies Mona (U.W.I Mona) B.Ed. in English (Pending)
2001-2003 - Associate degree
Supervisory Management
Records Management Certificate
Computer Skills
Microsoft Office Suite of programs
Excel, Power Point, Word, Outlook, Microsoft Project, Skype for Business
Expertise
Time Management, Teamwork, Negotiation, Digital Marketing, Hotel Management,
Verbal and Written Communication, Flexibility, Attention to Detail
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