Service Representative Customer
Resume:
YE-BEE’ CHANTEE’ ROBINSON
AUSTIN, TX. 78753
******@*****.***
CAREER OBJECTIVES: TO OBTAIN A POSITION IN THE MEDICAL FIELD,WHICH I HAVE A STRONG DEDICATION TO FOCUSSING ON THE CARE OF THE PATIENTS AND QUALITY. I HAVE GREAT ORGANIZATION SKILLS THAT WOULD BE AN ACCESS TO YOUR COMPANY.
QUALIFICATIONS:
I HAVE WORKED IN ONCOLOGY AND THE LAB FIELD FOR
OVER TEN YEARS. I AM FAMILIAR WITH THE PROGRAMS PSI-MED, MYSIS, TWIN, ORCHARD, HARVEST, AND CARE 360. I HAVE GONE THROUGH THE SIGMA 6 PROGRAM. I ALSO HAVE KNOWLEDGE OF ICD-9, I-10 CODES, AND ABN’S. I AM A HARD WORKER AND CATCH ON FAST AND WILLING TO TAKE ON NEW CHALLENGES. WORK HISTORY:
10/6/2014-PRESEN
T QUEST
DIAGNOSTICS
PATIENT SERVICE REPRESENTATIVE FLOAT PHLEBOTOMIST III CUSTOMER SERVICE, PREPARING AND DRAWING SPECIMENS TO GO TO THE MAIN LAB, COMMUNICATION PROFESSIONALLY WITH CLIENTS AND PATIENTS, PRINTING RESULTS OUT FOR CLIENTS AND ADD ONS/ PEDIATRIC, GERIATRIC, PSC, IOP’S, VENIPUNCTURE, URINES, AND CHAIN OF CUSTODY DRUG SCREENS, TRAINING OF NEW EMPLOYEES IN THE PSC’S, ORDERING OF SUPPLIES AND KEEPING MAINTENANCE LOGS UPDATED.
CPL-PHLEBOTOMIST 6/18/2013-09/30/2014
PUTTING ORDERS IN SYSTEM THROUGH ATLAS, 4MEDIC, DRAWING AND PREPARING SPECIMENS TO SEND TO MAIN LAB. CALIBRATIONS FOR GLUCOSE AND HEMOGLOBIN MACHINES.
TEXAS HEALTH AND HUMAN SERVICES-WORK ADVISOR
III. 2/01/10-6/10/2013
WORKING WITH NEW PROGRAM IN TIERS, WORKING FROM TLM OR LIST CREATED FROM APP REGGS, CASE READING DOCUMENTS AND VERIFYING DOCUMENTS, IMAGES, DATA BROKER, SOLQ, AND ATTORNEY GENERAL. PREPARING MEDICAID FOR CHILDREN AND PREGNANT WOMEN. AND UNDOCUMENTED CITIZENS SERVICES IN A TIMELY FASHION. CENTRAL TEXAS DIAGNOSTICS-LAB TECH III.
11/07-12/24/08 SOUTHWEST REGIONAL CLINIC-LAB TECH III 5/07-10/07 TEXAS ONCOLOGY CANCER-LAB TECH III
03/02-4/07
DUTIES ON THESE JOBS:
PROCESSING SPECIMENS AND PREPARING THEM FOR SENDOUTS AND LABS IN HOUSE, CUSTOMER SERVICES
RUNNING VIDAS, COULTER, PT MACHINES AND DOING SED RATES, HGA1C’S, AND URINES. FILING CHARTS AND SENDING PATIENTS RESULTS... TRAINED IN MEDICAL RECORDS. TRAINED MULTIPLE PEOPLE ON NEW COMPUTER PROGRAMS. EDUCATION:
HIGH SCHOOL DIPLOMA: REGAN HIGH AUSTIN, TX 5/1991
SOUTH UNIVERSITY IN ROUND ROCK- 10/15-10/2016
CERTIFICATE:
PHLEBOTOMIST 8/2001 AT ACC. IN AUSTIN
ORGANIZATIONS:
THE FAMILY ADVISORY COUNCIL AT DELL CHILDREN HOSPITAL OF AUSTIN, TX. SINCE 2008-PRESENT
PATIENT ADVISORY
COUNCIL-QUEST 3/2017-PRESENT
REFERENCES:
DEBBIE TREVINO 512-***-****
GWEN MCINTOSH 254-***-****
ERICA SMITH: 512-***-****
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