Customer Service Representative
Resume:
Jean Kelly Winkenhofer
Kennesaw, GA 30152
adtb7r@r.postjobfree.com
Licenses
CDL-A Driver’s License, No Restrictions
Valid DOT Medical Examiner’s Certificate
Objective
To gain employment where I can utilize my customer service skills to interact with people and create a positive customer experience
Experience
Office Manager– 11/2020 –Present
BridgePointe Floors, Kennesaw GA
Create ongoing client relationships to formulate home renovations, conforming to changes as homeowner’s ideas evolve.
Maintain shipping and receiving accounts, scheduling delivery of materials.
Coordinating government permitting and subcontractors for multiple jobsites.
Route/Delivery Driver 11/2019 – 5/2020
CDL-A Driver, Novo Health Services – Atlanta, GA
Drive 53-ft dry van and 26-ft box truck to deliver linen to hospitals and clinics in metro Atlanta area.
Load/unload and securing carts weighing 600-900 lbs, utilizing liftgate when necessary.
Transports product to hospital customers, unloads inventory to shelves, maintains accurate counts of inventory, and interacts with customers daily.
Freight Transporter 11/2018 – 10/2019
CDL-A Driver, Outbound Group – Romulus, MI
Drive 10-speed, 53-ft dry van. Perform deliveries according to schedule, from Detroit metro area to various points in Ohio.
Utilize GPS for route navigation. Maintain vehicle log and cargo records. Perform safety and maintenance checks of vehicles.
Customer Service Representative 05/2007 – 11/2015
Quality Assurance Coach/EWFM Agent Supervisor, Unicor – Tallahassee, FL
Mentor, evaluate, assess and assist a team of 25-30 agents in all aspects of quality call handling and customer service.
Utilize forecasting tools to meet staffing requirements on a minute-by-minute, hourly, daily, weekly and monthly basis. Used proprietary scheduling software to maintain center schedules to include breaks, days off and training for over 100 agents.
Education
F.T. Wills High School – Smyrna, GA – Diploma 1987
Kennesaw State College – Kennesaw, GA 1987-1988
Chattahoochee Technical College – Marietta, GA- 2003-2004
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